ServiceNow Technical Consultant – OSS / Telecommunications

Alldus; United States; Remote; USD 140,000 - 185,000; Part time

Job summary

Alldus is seeking a seasoned ServiceNow Technical Consultant for a Telecommunications OSS/ServiceNow transformation program. You will lead hands‑on configuration, development and implementation of ServiceNow solutions in a complex telecom environment.

Based remotely across the United States, you will collaborate with architects, consultants and network engineers to deliver ITOM, CMDB, service mapping and integration workflows, bridging ServiceNow with OSS platforms and telecom networks.

Qualifications

• Hands-on experience as a ServiceNow Technical Consultant or similar role.
• Experience delivering ServiceNow implementations in a telecommunications environment.
• Understanding of OSS platforms and telecom network operations.
• Hands-on experience with ITOM: Discovery, CMDB, Service Mapping and Event Management.
• Experience developing integrations between ServiceNow and external systems using REST APIs, SOAP or middleware.
• Experience configuring workflows, automations and integrations within the ServiceNow platform.
• Understanding of network infrastructure including routers, switches, IP networking.
• Ability to translate solution designs into practical technical implementations.
• Hands-on experience with Telecommunications Service Operations Management (TSOM).
• Experience with Telecommunications Network Inventory (TNI).
• Knowledge of TM Forum Open APIs and Open Digital Architecture (ODA).
• Experience integrating ServiceNow with OSS/BSS platforms.
• Exposure to network monitoring technologies, SNMP and network management systems.
• Understanding of telecom network inventory, service assurance and network provisioning.
• ServiceNow CSA, CAD or relevant CIS certifications.

Responsibilities

• Configure, develop and implement ServiceNow solutions within a telecommunications OSS environment.
• Deliver technical solutions across ServiceNow ITOM, including Discovery, CMDB, Service Mapping and Event Management.
• Develop and maintain integrations between ServiceNow and external OSS platforms, network management systems and third‑party applications.
• Build and configure workflows, automation and orchestration using Flow Designer, IntegrationHub and scripting.
• Support network fault management, event correlation, incident management and service assurance processes.
• Work with telecommunications‑specific ServiceNow capabilities, including TSOM and Telecommunications Network Inventory (TNI).
• Develop and maintain REST and SOAP integrations, APIs and associated data mappings.
• Support CMDB data modelling, configuration item relationships and service dependency mapping.
• Troubleshoot technical issues, perform testing and support deployment activities.
• Work closely with technical architects, business stakeholders and network engineering teams to deliver solutions aligned with technical designs.
• Produce technical documentation and support knowledge transfer.

Skills

ServiceNow ITOM

Discovery

CMDB

Service Mapping

Event Management

REST APIs

SOAP

Integrations

Orchestration

Automation

Network Operations

TSOM

TNI

OSS knowledge

CSA/CAD certifications

Tools

Flow Designer

IntegrationHub

Scripting

Job description

ServiceNow Technical Consultant – OSS / Telecommunications

Location: [Remote across the United States]

Engagement: [Long-term contract]

The Opportunity

We are looking for an experienced ServiceNow Technical Consultant with a background in Telecommunications OSS (Operations Support Systems) to join a specialist ServiceNow transformation programme.

The successful candidate will be responsible for the hands‑on configuration, development and implementation of ServiceNow solutions within a complex telecommunications environment.

Working alongside architects, functional consultants and network engineering teams, you will help deliver solutions that connect ServiceNow with existing OSS platforms and telecommunications network infrastructure.

This is an opportunity for a technically strong ServiceNow consultant who understands telecoms operations and can deliver practical solutions across network operations, service management and integration workflows.

Key Responsibilities

• Configure, develop and implement ServiceNow solutions within a telecommunications OSS environment.
• Deliver technical solutions across ServiceNow ITOM, including Discovery, CMDB, Service Mapping and Event Management.
• Develop and maintain integrations between ServiceNow and external OSS platforms, network management systems and third‑party applications.
• Build and configure workflows, automation and orchestration using Flow Designer, IntegrationHub and scripting.
• Support network fault management, event correlation, incident management and service assurance processes.
• Work with telecommunications‑specific ServiceNow capabilities, including TSOM and Telecommunications Network Inventory (TNI).
• Develop and maintain REST and SOAP integrations, APIs and associated data mappings.
• Support CMDB data modelling, configuration item relationships and service dependency mapping.
• Troubleshoot technical issues, perform testing and support deployment activities.
• Work closely with technical architects, business stakeholders and network engineering teams to deliver solutions aligned with technical designs.
• Produce technical documentation and support knowledge transfer.

Required Experience

• Strong hands‑on experience as a ServiceNow Technical Consultant, Developer or Technical Specialist.
• Experience delivering ServiceNow implementations or enhancements within a telecommunications environment.
• Understanding of OSS platforms and telecommunications network operations.
• Hands‑on experience with ServiceNow ITOM, particularly Discovery, CMDB, Service Mapping and Event Management.
• Experience developing integrations between ServiceNow and external systems using REST APIs, SOAP or middleware.
• Experience configuring workflows, automations and integrations within the ServiceNow platform.
• Understanding of network infrastructure, including routers, switches, IP networking and network connectivity.
• Ability to work with technical architects and translate solution designs into practical technical implementations.
• Hands‑on experience with Telecommunications Service Operations Management (TSOM).
• Experience with Telecommunications Network Inventory (TNI).
• Knowledge of TM Forum Open APIs and Open Digital Architecture (ODA).
• Experience integrating ServiceNow with OSS/BSS platforms.
• Exposure to network monitoring technologies, SNMP and network management systems.
• Understanding of telecom network inventory, service assurance and network provisioning.
• ServiceNow CSA, CAD or relevant CIS certifications.