ServiceNow TSOM, TSM & TNI Architect

Tata Consultancy Services; Philadelphia (Philadelphia County); On-site; USD 85,000 - 115,000; Full time

Job summary

A leading IT consultancy firm is seeking a Sr. Technical Recruiter based in Philadelphia, PA. The candidate will be responsible for designing and implementing ServiceNow solutions in Telecommunications Service Management. This role requires extensive knowledge of ServiceNow TSOM architecture and experience with system integrations. Strong communication skills and the ability to work with diverse teams are essential. Full-time position, mid-senior level.

Qualifications

• Experience in multiple End-to-End implementations of TSOM module.
• Hands-on experience with integrating ServiceNow with other systems.
• Strong analytical and problem-solving skills.

Responsibilities

• Design ServiceNow ITOM and ITSM architecture.
• Lead technical implementations across ITOM and ITSM.
• Provide oversight on ServiceNow configuration and integrations.

Skills

ServiceNow TSOM

Integration with enterprise systems

ITIL processes

CMDB Management

Process automation

Strong communication

Job description

Overview

Sr. Technical Recruiter at Tata Consultancy Services (TCS) - ServiceNow TSOM, TSM & TNI Architect in Philadelphia, PA

Must Have Technical/Functional Skills

ServiceNow TSOM Architect plays a crucial role in designing, implementing, and optimizing ServiceNow solutions specifically within the domain of Telecommunications Service Management (TSM).

• TSOM: Experience in multiple End-to-End implementations of TSOM module. This role requires expertise in ServiceNow's capabilities, particularly the TSOM module, and a deep understanding of telecommunications network technologies and operational processes.
• Integrate ServiceNow with existing systems: Architect and build integrations between ServiceNow and other enterprise systems prevalent in the telecom industry, such as OSS/BSS, CRM, NMS, and cloud platforms
• ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
• CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
• Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
• App Engine : Expertise in Custom module implementations
• Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
• Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
• CTAs/ ServiceNow Certified Candidates Preferred
• Requirements Gathering and Process Mapping:
• • Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
• • Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.
• Solution and Architecture Design:
• • Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams
• • Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules
• Implementation:
• • Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
• • Ensure delivery aligns with defined architecture and standards.
• • Provide oversight on ServiceNow configuration, customization, and integrations.
• • Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
• • Design custom and out-of-the-box performance analytics, reports, and dashboards
• • Guide and mentor development teams, BA teams, and platform administrators.
• • Create knowledge artifacts and reusable design templates.
• • Stay updated with new ServiceNow releases and ensure roadmap alignment.
• • Support the pre-sales team with solutioning and effort estimation.
• ServiceNow TSOM, TSM & TNI Architect • Provide product demos and support proof of concepts as required
• • Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap
• Generic Managerial Skills, If any
• Strong communication, presentation and interpersonal skills
• Strong analytical and problem-solving skills

Education

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting