ServiceNow Technical Architect – BSS / Telecommunications

Alldus; United States; Remote; USD 140,000 - 190,000; Part time

Job summary

Alldus is seeking an experienced ServiceNow Technical Architect for a remote role across the United States. You will lead architecture and design for Vex telecommunications BSS solutions, focusing on customer management, order management and product catalogues.

The role requires strong integration skills and governance across platforms. You will collaborate with enterprise architects, business stakeholders and engineers to ensure scalable, secure, and compliant ServiceNow implementations that

Qualifications

• Extensive experience as a ServiceNow Architect or senior technical role in telecom.
• Proven delivery of ServiceNow solutions within BSS/OSS environments.
• Strong knowledge of TM Forum Open APIs and ODA.
• Experience in product catalogues, order management and CPQ.
• Experience at designing complex REST/SOAP integrations.
• Ability to manage stakeholders and communicate architecture to business teams.

Responsibilities

• Lead the technical architecture and solution design of ServiceNow solutions within a telecommunications BSS environment.
• Architect end-to-end customer order management, order orchestration and service fulfilment processes.
• Define integration strategies between ServiceNow and external BSS, OSS, CRM, billing, and order management platforms.
• Design and oversee API integrations using REST, SOAP, middleware and TM Forum Open APIs.
• Establish technical architecture standards, integration patterns and platform best practices.
• Provide architectural governance and oversight throughout the implementation lifecycle.
• Support development teams in translating designs into practical, scalable solutions.

Skills

ServiceNow

Technical Architecture

SOMT

TSM

CPQ

REST/SOAP

TMF Open APIs

APIs

End-to-end BPM

Stakeholder Mgmt

Tools

TMF641

Job description

ServiceNow Technical Architect – BSS / Telecommunications

Location: [Remote across USA]

Engagement: [Long-Term Contract]

The Opportunity

We are looking for an experienced ServiceNow Technical Architect with a strong background in Telecommunications BSS (Business Support Systems) to support the design and delivery of complex ServiceNow solutions within a telecommunications environment.

The successful candidate will lead the technical architecture and solution design of ServiceNow capabilities supporting customer management, sales and order management, product catalogues, order orchestration and service fulfilment.

You will work closely with enterprise architects, business stakeholders, technical consultants and telecommunications specialists to design scalable solutions that integrate ServiceNow with existing BSS and OSS platforms.

This is an opportunity for an architect with a strong understanding of telecommunications business processes and the ability to translate complex commercial and operational requirements into effective ServiceNow solutions.

Key Responsibilities

• Lead the technical architecture and solution design of ServiceNow solutions within a telecommunications BSS environment.
• Design and govern solutions across ServiceNow Sales and Order Management for Telecommunications (SOMT), Customer Service Management (CSM) and related capabilities.
• Architect end-to-end customer order management, order orchestration and service fulfilment processes.
• Design solutions supporting product catalogues, product configuration, pricing, quoting and commercial service offerings.
• Define integration strategies between ServiceNow and external BSS, OSS, CRM, billing and order management platforms.
• Design and oversee API integrations using REST, SOAP, middleware and TM Forum Open APIs.
• Establish technical architecture standards, integration patterns and platform best practices.
• Ensure alignment between customer-facing business processes and underlying network service delivery.
• Work with enterprise architecture teams to ensure solutions align with wider telecommunications architecture and TM Forum ODA principles.
• Provide technical leadership and architectural governance throughout the implementation lifecycle.
• Support technical consultants and development teams in translating architectural designs into practical solutions.
• Ensure solutions are scalable, secure, maintainable and aligned with business objectives.

Required Experience

• Extensive experience working as a ServiceNow Technical Architect, Solution Architect or equivalent senior technical role.
• Demonstrable experience delivering ServiceNow solutions within the telecommunications industry.
• Strong understanding of BSS environments and telecommunications business processes.
• Experience architecting ServiceNow Sales and Order Management, Customer Service Management or related customer-facing capabilities.
• Strong understanding of product catalogue management, customer order management, order orchestration and service fulfilment.
• Experience designing complex integrations between ServiceNow and external BSS/OSS platforms.
• Strong knowledge of REST APIs, SOAP, middleware and enterprise integration architecture.
• Experience working with complex enterprise workflows and end-to-end business process automation.
• Strong stakeholder management and the ability to communicate technical architecture to business and technical audiences.
• Experience with ServiceNow Sales and Order Management for Telecommunications (SOMT).
• Experience with Telecommunications Service Management (TSM).
• Knowledge of TM Forum Open APIs, including TMF620, TMF622 and TMF641.
• Understanding of TM Forum Open Digital Architecture (ODA).
• Experience integrating ServiceNow with telecom CRM, billing, product catalogue and order management platforms.
• Understanding of OSS/BSS architecture and the relationship between commercial services and network service delivery.
• Experience with CPQ (Configure, Price, Quote) solutions.
• ServiceNow CTA, CMA or relevant architecture certifications.