ServiceNow Architect – US Remote – CSM | FSM | CPQ | ITSM

Cynosure IT; United States; Remote; USD 130,000 - 160,000; Full time

Job summary

A global ServiceNow consulting firm is seeking a highly experienced ServiceNow Architect to lead end-to-end design and delivery across multiple ServiceNow modules including ITSM, CSM, FSM, and CPQ. This role requires over 12 years of experience in ServiceNow and expertise in ITSM. The architect will collaborate with stakeholders, guide teams, and ensure robust platform implementations. The firm offers opportunities for remote and hybrid team environments.

Qualifications

• 12+ years of experience in ServiceNow with strong multi-module exposure.
• Deep expertise in ITSM functionalities including Incident, Problem, Change, Request, and CMDB.
• Experience with integrations such as REST, SOAP, and MID Server.

Responsibilities

• Own overall ServiceNow architecture across ITSM, CSM, FSM, and CPQ.
• Design enterprise-scale solutions aligned with business objectives.
• Lead requirement workshops with business and technical stakeholders.

Skills

ServiceNow multi-module expertise

Stakeholder management

Communication skills

Job description

Job Description

We are looking for a highly experienced ServiceNow Architect to lead end-to-end design and delivery across multiple ServiceNow modules including ITSM, CSM, FSM, and CPQ. The architect will work closely with business stakeholders, guide technical teams, and ensure scalable, secure, and best-practice platform implementations.

Key Responsibilities

Own overall ServiceNow architecture across ITSM, CSM, FSM, and CPQ

Design enterprise-scale solutions aligned with business objectives

Lead requirement workshops with business and technical stakeholders

Define data models, integrations, security, and governance standards

Oversee development quality, code reviews, and performance tuning

Guide platform upgrades, enhancements, and roadmap planning

Act as the technical authority and escalation point for complex issues

Mentor developers and ensure adherence to ServiceNow best practices

Required Skills & Experience

12+ years in ServiceNow with strong multi-module exposure

Deep expertise in ITSM (Incident, Problem, Change, Request, CMDB)

Strong hands‑on experience with CSM, FSM, and CPQ

Experience with integrations (REST, SOAP, MID Server)

Strong knowledge of CMDB, Discovery, and Service Mapping

Excellent communication and stakeholder management skills

Preferred

ServiceNow Certified Technical Architect (CTA) or CIS certifications

Experience working with US enterprise or federal clients

Prior experience leading remote delivery teams