ServiceNow - Technical Architect

Compunnel Inc.; Plano (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

Compunnel, Inc. is seeking an experienced ServiceNow Technical Architect to provide technical leadership and strategic advisory support for ServiceNow engagements.

This role blends hands-on configuration and development with client advisory, platform strategy, governance, and process optimization. The successful candidate will help clients maximize their ServiceNow investments by developing strategic roadmaps, optimizing platform capabilities, and aligning technical solutions with business

Qualifications

• Deep ServiceNow technical expertise across modules.
• Ability to map business needs to ServiceNow capabilities.
• Experience developing technical proposals and SOWs.
• Strong communication and workshop facilitation skills.
• Experience with governance models and KPI design.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state strategies.
• Develop platform roadmaps aligned with business goals and priorities.
• Design governance models, KPIs, and process improvement frameworks.
• Configure and customize Incident, Problem, Change, Knowledge, CMDB, and HRSD modules.
• Manage integrations with Qualys, Tenable, SCCM, and JAMF.
• Prepare proposals and SOWs, and support pricing and resource planning.

Skills

ServiceNow expertise

Technical architecture

Stakeholder management

Pre-sales support

Process optimization

Tools

Qualys

Tenable

SCCM

JAMF

Job description

Our Client is seeking an experienced ServiceNow Technical Architect to provide technical leadership and strategic advisory support for ServiceNow engagements. This role combines hands-on configuration and development across ServiceNow modules with client advisory, platform strategy, governance, process optimization, and pre-sales support. The Technical Architect will help clients maximize their ServiceNow investments by developing strategic roadmaps, optimizing platform capabilities, and aligning technical solutions with business objectives. This is a remote position with occasional travel as needed.

Key Responsibilities

• Must have Active Secret Clearance
• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop ServiceNow platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Configure and customize ServiceNow modules, including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and related capabilities.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools such as Qualys, Tenable, SCCM, and JAMF.
• Ensure ServiceNow platform implementations conform to established best practices and licensing strategies.
• Collaborate with sales and delivery teams to develop proposals and Statements of Work (SOWs) for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

Required Qualifications

• Deep technical expertise in the ServiceNow platform, including configuration and development across multiple ServiceNow modules.
• Experience providing technical architecture and strategic advisory support for ServiceNow engagements.
• Strong understanding of ServiceNow platform capabilities, governance, integrations, and process optimization.
• Experience assessing ServiceNow environments, including health scans, technical debt, and platform scalability.
• Experience developing technical proposals and Statements of Work (SOWs).
• Ability to assess requirements, define solution approaches, estimate effort, and align deliverables with client objectives.
• Strong communication and stakeholder management skills, with the ability to facilitate workshops and present technical recommendations to diverse audiences.

Preferred Qualifications

• Experience supporting pre-sales activities, including proposal development, pricing strategies, and resource planning.
• Experience across ServiceNow capabilities including ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Experience integrating ServiceNow with third-party platforms such as Qualys, Tenable, SCCM, and JAMF.
• Experience developing ServiceNow platform roadmaps and governance models.