Remote Telecom ServiceNow Architect - OSS/ITOM Lead

Alldus; United States; Remote; USD 165,000 - 248,000; Full time

Job summary

Alldus is seeking an experienced ServiceNow Technical Architect with telecom OSS expertise to design and deliver enterprise ServiceNow solutions for a US-based network operations environment. Remote across the United States, long-term contract.

You will own technical architecture, integrations, and governance, partnering with stakeholders, engineering teams and telecom specialists to ensure scalable, secure, and maintainable systems leveraging ITOM, Discovery, CMDB, Service Mapping and Event

Qualifications

• Extensive experience as a ServiceNow Technical Architect or senior architect in telecom OSS environments.
• Strong understanding of ServiceNow ITOM: Discovery, CMDB, Service Mapping, Event Management.

Responsibilities

• Lead the technical architecture and design of ServiceNow solutions within a telecommunications OSS environment.
• Define architecture strategies across network operations, service assurance, fault management and network inventory.
• Design and oversee integrations between ServiceNow and OSS platforms, network management systems and third-party applications.
• Provide architectural expertise across ServiceNow ITOM, including Discovery, CMDB, Service Mapping and Event Management.
• Work with telecommunications-specific ServiceNow capabilities such as TSOM and TNI.
• Design solutions supporting network event correlation, incident management, service health monitoring and root cause analysis.
• Establish integration patterns, technical standards and architectural best practices.
• Collaborate with enterprise architects, network engineers, developers and functional consultants.
• Provide technical leadership and governance throughout the implementation lifecycle.
• Ensure solutions are scalable, secure, maintainable and aligned with the wider enterprise architecture.

Job description

Alldus is seeking an experienced ServiceNow Technical Architect with telecom OSS expertise to design and deliver enterprise ServiceNow solutions for a US-based network operations environment. Remote across the United States, long-term contract.

You will own technical architecture, integrations, and governance, partnering with stakeholders, engineering teams and telecom specialists to ensure scalable, secure, and maintainable systems leveraging ITOM, Discovery, CMDB, Service Mapping and Event