ServiceNow Technical Architect — Enterprise Leader

Accenture; Walnut Creek (CA); On-site; USD 133,000 - 302,000; Full time

Job summary

Accenture is seeking a Technical Architect in the ServiceNow Business Group to lead end‑to‑end solution design for Fortune 500 clients. You will guide enterprise IT transformations, mentor developers, and shape platform strategy, while collaborating with account teams to maximize value.

Travel may be required; strong executive communication and governance skills are essential; you will leverage ServiceNow, JavaScript, and cloud integrations to deliver scalable, governed architectures.

Qualifications

• Minimum 10 years' experience working with ServiceNow in a Technical Architecture, Lead Engineer, or equivalent senior technical role, with demonstrated ownership of end‑to‑end solution design.
• Minimum 8 years' experience driving enterprise IT transformation and platform strategy, preferably within a consulting or professional services environment.
• Minimum 6 years' experience leading and mentoring ServiceNow Developers and/or Technical Architects, including responsibility for technical direction, coaching, and quality outcomes.
• Minimum 6 years' hands‑on experience establishing and enforcing architectural and engineering standards, including code reviews, design reviews, and platform governance.
• Minimum 6 years' experience with advanced scripting and development on the ServiceNow platform, including JavaScript and platform APIs (SQL experience preferred).
• Minimum 6 years' experience delivering solutions in Agile delivery models (Scrum, Kanban, SAFe, or hybrid/Wagile environments).
• Minimum of 3 ServiceNow certifications: System Administrator/CSA (required), Application Developer/CAD (required), CIS - ITSM or equivalent domain certification (preferred)
• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience); if Associate’s degree, minimum 6 years additional relevant work experience.

Responsibilities

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
• You are someone that is process oriented and prefers order over chaos.
• You are comfortability asking for help from peers and Subject Matter Experts when needed.
• Strong background working with Enterprise Software companies and/or Consulting companies.
• Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
• Travel may be required for this role; travel amount will vary from 0 to 100% depending on business need and client requirements.

Skills

Executive-level communication

Leadership

Strategic thinking

Problem solving

Stakeholder management

Agile / SAFe experience

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

JavaScript

Job description

Accenture is seeking a Technical Architect in the ServiceNow Business Group to lead end‑to‑end solution design for Fortune 500 clients. You will guide enterprise IT transformations, mentor developers, and shape platform strategy, while collaborating with account teams to maximize value.

Travel may be required; strong executive communication and governance skills are essential; you will leverage ServiceNow, JavaScript, and cloud integrations to deliver scalable, governed architectures.