ServiceNow Solutions Architect - ITSM & Enterprise Apps

TechDigital Group; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player seeks a ServiceNow Solution Architect to lead and design solutions for client implementations. This role is pivotal in mapping business requirements to technical specifications, ensuring the delivery of comprehensive solutions. The ideal candidate will possess extensive experience in ITSM and ServiceNow, showcasing strong analytical and communication skills. You will work collaboratively with project managers and technical architects, contributing to best practices and innovative designs. Join a dynamic team where your expertise will directly impact client success and organizational growth.

Qualifications

• 15+ years of total experience with 5-7 years in professional services.
• Strong analytical skills and ability to work in a team environment.

Responsibilities

• Design and implement solutions based on client requirements.
• Collaborate with team members to produce functional and technical specifications.

Skills

ITSM technologies

ServiceNow

BMC

Presentation skills

Communication skills

Systems integration

Education

Bachelor's degree in relevant field

Tools

ServiceNow

HRSD

ITBM

CSM

SecOps

GRC

Landesk

Cherwell

Heat

Axios

Job description

Key Responsibilities

• Gather and analyze business requirements and translate them into technical solutions on the ServiceNow platform

• Design and develop custom applications, custom rules, and platform customizations

• Configure and develop Business Rules, Client Scripts, UI Policies, Script Includes, and ACLs

• Build and manage workflows using Flow Designer, including Flow Actions and Subflows

• Develop and support integrations using REST/SOAP APIs, MID Server, and IntegrationHub

• Work on new module implementations and enhancements (ITSM and other ServiceNow modules as required)

• Ensure adherence to ServiceNow best practices, coding standards, and platform performance guidelines

• Support testing, deployment, and post-production stabilization

• Collaborate closely with architects, functional consultants, and stakeholders

Required Skills & Experience

• Strong hands-on experience as a ServiceNow Developer

• Solid experience in ServiceNow scripting (JavaScript, Glide API)

• Proven experience with Business Rules, customizations, and custom development

• Strong expertise in Flow Designer, Flow Actions, and automation

• Experience working on integrations (REST, SOAP, IntegrationHub)

• Experience implementing or enhancing ServiceNow modules (ITSM preferred)

• Good understanding of ServiceNow data model, security, and performance considerations