ServiceNow Systems Integrator – Cloud-Native ITSM

Leidos; Riverdale (UT); On-site; USD 87,000 - 157,000; Full time

Job summary

Leidos is seeking a Systems Integrator for the GSM-O II contract to support DISN within DODIN and DISA. You will establish environments for ServiceNow, containerize microservices, and drive CI/CD for ITSM and related modules.

You will architect tool integrations, coordinate upgrades, rectify STIG-related vulnerabilities, and collaborate with a skilled ServiceNow team to meet operational needs across multiple sites.

Qualifications

• Typically requires BS degree and 4 years of prior relevant experience or Masters with 2 years of prior relevant experience.
• Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance
• Security+ certification or equivalent DoD 8570 IAT II certification within 14 days of start date
• Understanding of ITIL foundation or ITIL certified
• Experience in architecture, design, development, and delivery of data driven operations capabilities in a DoD environment
• 2+ years of hands‑on experience with standing up, configuring, and/or maintaining environments
• Experience with JIRA, Git and Confluence
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, Ogden, UT, or San Antonio, TX for primary on-site support

Responsibilities

• Establish environments for the ServiceNow team to execute their work
• Prepare and create containers to allow microservices to work cohesively in a cloud-native application
• Assist in the development of the continuous integration and continuous delivery of software
• Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules
• Assist in the design, creation, and maintenance of the ServiceNow application and modules
• Architect and design tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
• Coordinate and support application and platform upgrades
• Resolve identified vulnerabilities associated with STIGs and Scans
• Assist with design, creation of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and assist in configuring ServiceNow functions to meet operational needs
• Support business process re-engineering activities to identify ways to streamline capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
• Ensure the infrastructure is properly setup with the right nodes, storage, and security parameters to host ServiceNow

Skills

ITIL foundation

Security+ or DoD 8570 IAT II

Strong communications

Education

BS degree

Masters with 2 years

Doctorate in technical domain

Tools

JIRA

Git

Confluence

ServiceNow

Job description

Leidos is seeking a Systems Integrator for the GSM-O II contract to support DISN within DODIN and DISA. You will establish environments for ServiceNow, containerize microservices, and drive CI/CD for ITSM and related modules.

You will architect tool integrations, coordinate upgrades, rectify STIG-related vulnerabilities, and collaborate with a skilled ServiceNow team to meet operational needs across multiple sites.