ServiceNow System Administrator — Optimize Platform & Dashboards

Milwaukee Succeeds

Pleasant Prairie, Northern (WI, KY)

Hybrid

USD 85,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays

Paid time off

Tuition Assistance Program

On-site cafe

Fitness center

Walking trails

Job summary

Uline in Pleasant Prairie, WI is seeking a ServiceNow System Administrator to manage and optimize our ServiceNow platform across North America. You will handle applications, modules, and workflows to meet business needs and provide timely incident resolution.

The role requires a BA/BS in CS or IT, a ServiceNow CSA is preferred, and 2+ years EUC administration experience. Strong customer service and communication skills are essential, and on-site employees enjoy extensive benefits and a

Qualifications

Bachelor's degree in Computer Science, Information Technology or related field.
ServiceNow Certified System Administrator (CSA) preferred.
2+ years of experience in administering EUC applications preferred.
Excellent customer service, communication and problem-solving skills.

Responsibilities

Manage Uline's ServiceNow platform, including applications, modules and workflows to meet business needs.
Provide technical support by troubleshooting platform issues, resolving incidents and ensuring timely issue resolution.
Monitor system performance, manage upgrades and maintain user access to ensure reliable platform operations.
Build custom dashboards and reports to identify trends and support continuous service improvement.