ServiceNow Senior Administrator

Tenth Revolution Group; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Tenth Revolution Group is seeking a ServiceNow Specialist to support and optimize our ServiceNow platform across the organization. You will focus on improving service delivery, reliability, and user satisfaction through thoughtful configuration and enhancements.

The role requires strong experience with incident, problem, and change management, plus scripting and automation within ServiceNow to streamline workflows. A collaborative, improvement‑driven mindset is essential.

Qualifications

• Experience with ServiceNow platform and modules.
• Strong knowledge of incident, problem, and change management.
• Ability to translate user requirements into system improvements.
• Experience scripting and automation within ServiceNow.
• Proven troubleshooting and issue resolution abilities.

Responsibilities

• Support and optimize ServiceNow to enhance service management across the organization.
• Ensure system reliability and user satisfaction.
• Drive continuous improvement of workflows and processes.

Skills

ServiceNow

Incident management

Problem management

Change management

Requirements gathering

Automation scripting

Troubleshooting

Job description

This role is focused on supporting and optimizing ServiceNow systems to enhance service management processes across the organization. You will be pivotal in ensuring system reliability and user satisfaction, contributing to a culture that values effective service delivery and continuous improvement.

• Strong experience with ServiceNow platform and its modules
• Proficiency in incident management, problem management, and change management processes
• Ability to gather and interpret user requirements to drive system enhancements
• Familiarity with scripting and automation within ServiceNow for improved workflow
• Experience in troubleshooting and resolving technical issues in a timely manner

This is a hybrid position based in None. Core benefits include None.