ServiceNow Administrator: Upgrade, Automate & Optimize

MatchPoint; Dallas (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

MatchPoint Solutions in Dallas is seeking a Mid-Level ServiceNow Administrator to own daily maintenance, configuration, and optimization of our enterprise ServiceNow instance. You will work independently to handle complex configurations, support platform upgrades, and build automated workflows bridging business needs and technical execution.

The ideal candidate has 3–5 years of ServiceNow admin experience, CSA certification, and will bring experience with upgrades, data integrations (LDAP, SSO,

Qualifications

• 3–5 years of dedicated ServiceNow administration experience in a mid-to-large scale enterprise.
• Certified ServiceNow System Administrator (CSA) is required.
• Certified Application Developer (CAD) or ITIL v4 Foundation is a major plus.
• Experience managing at least one major ServiceNow full-version upgrade cycle.

Responsibilities

• Instance Governance: Manage update sets, reviews, and migrations across environments.
• Upgrade Execution: Plan and execute ServiceNow upgrades and patches, coordinate UAT.
• Data & Integration Monitoring: Monitor imports, transform maps, scheduled jobs, and standard integrations (LDAP, SSO, REST/SOAP APIs).
• Security & Access Audits: Implement and audit ACLs, user groups, and roles.

Skills

ServiceNow administration

Upgrade management

Data & integration monitoring

Security & access audits

Education

CSA Certification

CAD (optional)

ITIL v4 Foundation (optional)

Tools

LDAP

SSO

REST/SOAP APIs

Job description

MatchPoint Solutions in Dallas is seeking a Mid-Level ServiceNow Administrator to own daily maintenance, configuration, and optimization of our enterprise ServiceNow instance. You will work independently to handle complex configurations, support platform upgrades, and build automated workflows bridging business needs and technical execution.

The ideal candidate has 3–5 years of ServiceNow admin experience, CSA certification, and will bring experience with upgrades, data integrations (LDAP, SSO,