ServiceNow Engineer

Holistic Partners, Inc; Milford (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Holistic Partners, Inc is seeking an enthusiastic ServiceNow Administrator to support platform operations in Milford, Ohio. This is an ideal position for early-career professionals seeking to build expertise in ServiceNow administration.

The role involves daily administration of the ServiceNow platform, providing operational support, and assisting in configurations. Candidates must have a CSA certification and a background in IT or SaaS platforms.

Qualifications

• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• Background in IT or SaaS platforms.
• Basic understanding of ITIL or IT service management concepts.

Responsibilities

• Support day-to-day administration of the ServiceNow platform.
• Provide Level 1.5/Level 2 support for ServiceNow-related incidents.
• Assist in configuring ServiceNow modules and preparing update sets.

Skills

ServiceNow Certified System Administrator (CSA)

Experience in IT or SaaS platforms

Basic understanding of ITIL

Strong communication skills

Troubleshooting skills

Job description

Certification: ServiceNow Certified System Administrator (CSA) – Mandatory

About the Role

Client is looking for an enthusiastic and detail‑oriented ServiceNow Administrator with a technical background in IT or SaaS platforms, along with ServiceNow CSA certification. This role is ideal for early‑career professionals transitioning into ServiceNow platform administration and seeking to build strong foundational expertise.

The selected candidate will support platform operations, assist with configuration tasks, and collaborate with cross‑functional IT and business teams to ensure smooth platform performance.

Key Responsibilities

Platform Support & Administration

• Assist in day‑to‑day administration of the ServiceNow platform, following ITIL best practices.
• Support user and group management, role assignments, and access controls.
• Help maintain platform hygiene including basic configuration updates, scheduled job checks, and module validations

Operational Support

• Provide Level 1.5/Level 2 support for ServiceNow-related incidents, service requests, and enhancements.
• Troubleshoot issues related to forms, UI policies, client scripts, workflows, and catalog items under senior team guidance.
• Work with development and functional teams to test new releases, patches, and configurations.

Configuration Assistance

• Support configuration of ServiceNow modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB.
• Assist in preparing update sets and documentation for changes.

Reporting & Data Support

• Create and maintain basic reports, dashboards, and lists used by IT and business teams.
• Assist in CMDB data updates and attribute maintenance.

Collaboration & Process Adherence

• Follow defined processes for incident, request, and change management.
• Ensure compliance with quality standards, documentation guidelines, and audit requirements.

Required Qualifications

Background in IT, SaaS platforms, IT support, or enterprise applications.

Mandatory ServiceNow Certified System Administrator (CSA) certification.

Basic understanding of ITIL or IT service management concepts.

Ability to troubleshoot logically and collaborate with global teams.

Strong communication skills and eagerness to learn the ServiceNow ecosystem.