ServiceNow System Admin – Remote IT Ops

General Dynamics Information Technology; United States; À distance; USD 72 000 - 98 000; Plein temps

Résumé du poste

General Dynamics Information Technology is seeking a System Administrator Specialist to support NIH/NIAID under the BPIMB SNSS program. The role focuses on daily ServiceNow configuration, performance optimization, and security-compliant operations in a large enterprise environment.

You will handle user management, access controls, and integrations, providing Tier 2 support and contributing to release readiness. A US-based, remote-capable position offers broad impact within NIH IT services.

Qualifications

• Ability to obtain and maintain NIH Public Trust.
• Bachelor's Degree (or equivalent experience).
• 3+ years of system administration in a large computer-based environment.
• Hands-on experience administering or supporting ServiceNow, including configuration, operational maintenance, user management, workflows, or integrations.
• Basic scripting skills, including JavaScript or equivalent scripting ability used within ServiceNow or similar enterprise platforms.
• Experience performing daily system operations, configuration updates, maintenance, patching, and monitoring.
• Familiarity with ITSM or IT operations workflows.
• Experience assisting users with system access, navigation, and troubleshooting.
• Experience documenting procedures and following structured change management practices.
• Ability to analyze system performance, resource utilization, and capacity trends.
• Strong problem-solving skills, communication skills, and customer support competency.

Responsabilités

• Perform daily configuration and operational tasks for the ServiceNow platform and supporting systems.
• Monitor and optimize system performance, including resource utilization, data throughput, and platform stability.
• Conduct system capacity analysis and assist with long-term planning to ensure platform scalability.
• Maintain and administer user accounts, roles, permissions, and access controls in accordance with NIH and NIAID security standards.
• Support configuration updates, scheduled maintenance, patch application, troubleshooting, and routine system health checks.
• Assist users in accessing and using business systems, providing Tier 2 support for ServiceNow and related tools.
• Monitor integrations, jobs, and transactions for reliability and timely execution.
• Coordinate with developers, architects, and business analysts to support deployments and validate operational readiness for releases.
• Maintain documentation for system procedures, configurations, operational tasks, change records, and runbooks.
• Perform log reviews, error analysis, and basic root cause analysis for operational incidents.
• Support backup, restore, and disaster recovery testing as part of continuity-of-operations requirements.
• Participate in formal and informal review checkpoints throughout the development and release lifecycle.

Connaissances

Business Continuity

Information Technology (IT) Systems

Information Technology Operations

Formation

Bachelor's Degree (or equivalent experience)

Outils

ServiceNow ITOM

CMDB

Discovery

Service Mapping

Integration Hub

MID Servers

REST/SOAP API

Description du poste

General Dynamics Information Technology is seeking a System Administrator Specialist to support NIH/NIAID under the BPIMB SNSS program. The role focuses on daily ServiceNow configuration, performance optimization, and security-compliant operations in a large enterprise environment.

You will handle user management, access controls, and integrations, providing Tier 2 support and contributing to release readiness. A US-based, remote-capable position offers broad impact within NIH IT services.