ServiceNow Administrator | ITSM & ITOM Expert

General Dynamics Information Technology, Inc.; Charlotte (NC); Remote; USD 72,000 - 98,000; Full time

Job summary

General Dynamics Information Technology (GDIT) seeks a System Administrator Specialist to support NIH/NIAID under the BPIMB SNSS program. You will configure and operate the ServiceNow platform and related systems, optimizing performance and ensuring security, stability, and efficiency of ITSM, ITOM, CMDB, SecOps, VR, and integrated platforms.

Responsibilities include daily config tasks, capacity planning, user management, patching, and Tier 2 support.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years of experience performing system administration in a large computer-based environment.
• Hands-on experience administering or supporting ServiceNow, including configuration, operational maintenance, user management, workflows, or integrations.
• Basic scripting skills, including JavaScript or equivalent scripting ability used within ServiceNow or similar enterprise platforms.
• Experience performing daily system operations, configuration updates, maintenance, patching, and monitoring.
• Familiarity with ITSM or IT operations workflows.
• Experience assisting users with system access, navigation, and troubleshooting.
• Experience documenting procedures and following structured change management practices.

Responsibilities

• Perform daily configuration and operational tasks for the ServiceNow platform and supporting systems.
• Monitor and optimize system performance, including resource utilization, data throughput, and platform stability.
• Conduct system capacity analysis and assist with long-term planning to ensure platform scalability.
• Maintain and administer user accounts, roles, permissions, and access controls in accordance with NIH and NIAID security standards.
• Support configuration updates, scheduled maintenance, patch application, troubleshooting, and routine system health checks.
• Assist users in accessing and using business systems, providing Tier 2 support for ServiceNow and related tools.
• Monitor integrations, jobs, and transactions for reliability and timely execution.
• Coordinate with developers, architects, and business analysts to support deployments and validate operational readiness for releases.
• Maintain documentation for system procedures, configurations, operational tasks, change records, and runbooks.
• Perform log reviews, error analysis, and basic root cause analysis for operational incidents.
• Support backup, restore, and disaster recovery testing as part of continuity-of-operations requirements.
• Participate in formal and informal review checkpoints throughout the development and release lifecycle.

Skills

Business Continuity

IT Systems

IT Operations

Education

Bachelor's Degree

Tools

ServiceNow

MID Server

REST API

SOAP API

Job description

General Dynamics Information Technology (GDIT) seeks a System Administrator Specialist to support NIH/NIAID under the BPIMB SNSS program. You will configure and operate the ServiceNow platform and related systems, optimizing performance and ensuring security, stability, and efficiency of ITSM, ITOM, CMDB, SecOps, VR, and integrated platforms.

Responsibilities include daily config tasks, capacity planning, user management, patching, and Tier 2 support.