Remote ServiceNow Business Analyst for NIH/NIAID

General Dynamics Information Technology, Inc.; Rockville (MD); On-site; USD 98,000 - 132,000; Full time

Job summary

General Dynamics Information Technology, Inc. (GDIT) seeks a ServiceNow Business Analyst to support NIH/NIAID under the BPIMB SNSS program. You will assess processes, articulate requirements, and translate needs into ServiceNow specifications for ITSM, ITOM, CMDB, SecOps, and VR modules.

You will work cross-functionally to identify gaps, develop models, and guide platform enhancements. Strong analytical skills, enterprise IT experience, and ServiceNow workflow knowledge are required.

Qualifications

• Bachelor’s degree (or equivalent experience).
• 6+ years of experience as a business analyst or functional analyst in a large enterprise environment.
• Hands-on experience working with or supporting ServiceNow workflows, processes, or modules.
• Experience developing business requirements, user stories, acceptance criteria, and workflow documentation.
• Experience supporting or participating in Agile development processes including backlog refinement, sprint readiness, and acceptance validation.
• Experience analyzing functional baselines, process gaps, operational inefficiencies, and improvement opportunities.
• Ability to create conceptual business models, process flows, and functional specifications.
• Experience facilitating requirements sessions, stakeholder meetings, and process design workshops.
• Experience collaborating with technical teams including developers, architects, and administrators.
• Strong analytical, documentation, and communication skills.
• Ability to obtain and maintain NIH Public Trust.

Responsibilities

• Work with NIAID stakeholders to gather, analyze, and document functional and operational requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, and Vulnerability Response.
• Assist in creating conceptual business models, process maps, workflow diagrams, and functional specifications using industry best practices and NIAID standards.
• Assess organizational baselines and workflows to identify gaps, inefficiencies, and improvement opportunities.
• Identify IT deficiencies impacting the ability to meet organizational goals and develop strategies for improved cross‑functional IT operations.
• Collaborate with architects, developers, and administrators to translate business requirements into clear technical specifications.
• Validate solutions through design reviews, sprint activities, demonstrations, and release readiness checkpoints.
• Support Agile ceremonies including backlog refinement, sprint planning, and acceptance validation.
• Support documentation development including requirements, user stories, acceptance criteria, and operational procedures.
• Provide clear communication to stakeholders regarding priorities, timelines, risks, and decisions.

Skills

Agile Methodology

Backlog Refinement

Functional Requirements

Process Flow

Education

Bachelor’s degree

Tools

ServiceNow

Job description

General Dynamics Information Technology, Inc. (GDIT) seeks a ServiceNow Business Analyst to support NIH/NIAID under the BPIMB SNSS program. You will assess processes, articulate requirements, and translate needs into ServiceNow specifications for ITSM, ITOM, CMDB, SecOps, and VR modules.

You will work cross-functionally to identify gaps, develop models, and guide platform enhancements. Strong analytical skills, enterprise IT experience, and ServiceNow workflow knowledge are required.