ServiceNow Solutions Consultant: AI-Driven, Hands-On Leader

Robotic Technologies Automation; Phoenix (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Robotic Technologies Automation in Phoenix, AZ seeks a Lead ServiceNow Consultant to drive story execution, share customer successes, and guide customers on business value with hands-on technical leadership.

You will build expertise across ServiceNow offerings, mentor juniors, run workshops, design durable workflows, review code, and translate business requirements into concrete solutions while advancing AI-enabled processes.

Qualifications

• Experience integrating AI into work processes and decision making.
• 8 years in a professional services organization or equivalent.
• Ability to travel up to 50%.
• Industry domain expertise in the relevant sector.
• Creative with comfort running projects independently.
• Proven track record of resolving complex issues through analysis.
• Experience working collaboratively with teams.
• ServiceNow certifications in aligned workflows.
• Independently leverages AI to optimize workflows and tailor solutions.
• Articulates AI system design and ethical implications clearly.

Responsibilities

• Lead smaller projects and guide customers on business value and outcomes.
• Develop expertise across 12 ServiceNow offerings, delivering prescriptive guidance.
• Guide customers through technical docs and discussions for future-state designs.
• Coach and mentor junior team members on solutioning and challenges.
• Run workshops with customers to assess current processes and future-state.
• Design and deliver ServiceNow workflow solutions aligned with standards.
• Provide oversight and unit testing of code developed by partners or customers.
• Advise customers on leveraging ServiceNow capabilities to improve processes.
• Translate business requirements into technical workbooks and documentation.
• Provide feedback to product teams based on customer experiences.

Skills

ServiceNow-CustomApp Development

AI integration

AI-driven insights

Collaborative work

Travel up to 50%

Job description

Robotic Technologies Automation in Phoenix, AZ seeks a Lead ServiceNow Consultant to drive story execution, share customer successes, and guide customers on business value with hands-on technical leadership.

You will build expertise across ServiceNow offerings, mentor juniors, run workshops, design durable workflows, review code, and translate business requirements into concrete solutions while advancing AI-enabled processes.