ServiceNow AI Platform Architect (CTA Certified)

Robotic Technologies Automation; Santa Clara (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Robotic Technologies Automation in Santa Clara, CA seeks an experienced ServiceNow Platform Architect with CTA certification to lead enterprise architecture and AI-powered workflow transformation. You will deploy Now Assist, Generative AI, AI Agents, and related capabilities, translating blueprints into scalable configurations and integrations.

Responsibilities include prototyping AI use cases, troubleshooting architecture issues, mentoring junior consultants, and driving adoption roadmaps with

Qualifications

• 10–14 years of overall professional experience, with at least 7 years of ServiceNow configuration and implementation experience.
• Mandatory ServiceNow Certified Technical Architect (CTA) certification.
• Minimum of two active ServiceNow Certified Implementation Specialist (CIS) certifications.
• Strong knowledge of ServiceNow CMDB, Connected Operations (ConnectedOps), Customer Service Management (CSM), and DevOps.
• Experience with Flow Designer, Integration Hub, Studio IDE, APIs, and Automated Test Framework.
• Understanding of LLMs, Generative AI, prompt engineering, AI/ML concepts, and enterprise AI workflows.
• Knowledge of database design, data management, enterprise AI governance, data privacy, and responsible AI practices.
• Strong customer-facing communication, consulting, presentation, and problem-solving skills.
• Ability to translate business requirements into scalable technical solutions and deliver within sprint-based timelines.
• ServiceNow Certified Application Developer (CAD) certification is preferred.

Responsibilities

• Deploy and configure ServiceNow Now Assist, Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, and Document Intelligence.
• Translate AI transformation blueprints into scalable platform configurations, integrations, and workflows.
• Prototype and implement AI use cases aligned with customer business objectives and success metrics.
• Troubleshoot configuration conflicts, data gaps, integrations, and architecture issues affecting AI adoption.
• Collaborate with AI Transformation Architects to execute adoption roadmaps, sprint plans, and go-live activities.
• Conduct customer workshops, technical enablement sessions, and hands-on training.
• Advise customer stakeholders on ServiceNow architecture, AI adoption, platform optimization, and enterprise AI governance.
• Document configurations, implementation outcomes, and best practices.
• Mentor junior consultants and lead technical workstreams.

Skills

CTA certification

ServiceNow expertise

Customer-facing communication

Problem solving

Translate requirements into scalable?

Education

ServiceNow CIS certifications

CAD certification (preferred)

Tools

Flow Designer

Integration Hub

Studio IDE

APIs

Automated Test Framework

Job description

Robotic Technologies Automation in Santa Clara, CA seeks an experienced ServiceNow Platform Architect with CTA certification to lead enterprise architecture and AI-powered workflow transformation. You will deploy Now Assist, Generative AI, AI Agents, and related capabilities, translating blueprints into scalable configurations and integrations.

Responsibilities include prototyping AI use cases, troubleshooting architecture issues, mentoring junior consultants, and driving adoption roadmaps with