ServiceNow Tech Consultant: Lead Architect & AI Solutions

Valiant Technologies LLC; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Valiant Technologies LLC is seeking a Senior ServiceNow Technical Consultant to lead and deliver complex workflows, guide customers on business value, and mentor junior team members. You will develop expertise across ServiceNow offerings, drive innovation, and ensure platform health through hands-on leadership.

The role emphasizes collaboration with customers, workshops, and architecture design aligned with best practices, while maintaining certifications and delivering end-to-end solutions.

Qualifications

• Experience integrating AI into work processes and decision-making.
• 8 years in a professional services organization or equivalent education/experience.
• Ability to travel up to 50%.
• Industry domain expertise in relevant industry.
• ServiceNow certifications in aligned workflow.
• Independently leverages AI to optimize workflows and inform decisions.
• Articulates AI system design and ethical implications clearly for peers and stakeholders.

Responsibilities

• Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes and guiding customers on business value.
• Develop expertise in ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
• Coach and mentor junior team members on solutioning, building expertise and addressing project challenges as they arise.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow workflow solutions with a technical architecture for long-term success and aligning with ServiceNow standards.
• Provide oversight and unit testing of code developed by partners or customers.
• Advise customers on how to leverage the ServiceNow Platform to improve business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on customer experiences.
• Maintain skills certifications on insert skill or cert for insert workflow name.

Skills

ServiceNow-CustomApp Development

AI in workflows integration

Independent project leadership

Cross-team collaboration

Travel up to 50%

Job description

Valiant Technologies LLC is seeking a Senior ServiceNow Technical Consultant to lead and deliver complex workflows, guide customers on business value, and mentor junior team members. You will develop expertise across ServiceNow offerings, drive innovation, and ensure platform health through hands-on leadership.

The role emphasizes collaboration with customers, workshops, and architecture design aligned with best practices, while maintaining certifications and delivering end-to-end solutions.