AI-Driven ServiceNow Technical Consultant

Machine Learning Technologies, LLC; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Machine Learning Technologies, LLC in Phoenix, AZ, seeks a Senior Technical Consultant to lead ServiceNow initiatives, guide customers on business value, and drive hands-on technical leadership. You will oversee projects, share customer success stories, and help shape solutions that scale.

You will work with a team to design architectures, mentor junior staff, and participate in workshops to map current and future state processes.

Qualifications

• 8+ years in a professional services setting or equivalent experience.
• Experience integrating AI to improve business processes.
• Ability to travel up to 50%.
• Strong written and verbal communication across stakeholders.
• Independent, creative problem solver who can lead complex issues.

Responsibilities

• Lead multiple projects and guide teams with focus on business value.
• Provide prescriptive guidance across ServiceNow offerings and maintain platform health.
• Mentor junior consultants on solutioning and delivery challenges.
• Engage with customers in workshops to map current and future state processes.
• Contribute feedback to product teams based on customer experiences.

Skills

ServiceNow

AI in workflows

Project leadership

Customer guidance

Mentoring juniors

Team collaboration

Travel up to 50%

Tools

ServiceNow-CustomApp Development

ServiceNow Certifications

Job description

Machine Learning Technologies, LLC in Phoenix, AZ, seeks a Senior Technical Consultant to lead ServiceNow initiatives, guide customers on business value, and drive hands-on technical leadership. You will oversee projects, share customer success stories, and help shape solutions that scale.

You will work with a team to design architectures, mentor junior staff, and participate in workshops to map current and future state processes.