ServiceNow HRSD Developer: Automation, Flows & Integrations

TechDigital Group; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Job summary

TechDigital Group is seeking an experienced ServiceNow HRSD Developer in Chicago, Illinois. The ideal candidate will design, develop, and support HR Service Delivery solutions on the ServiceNow platform, enhancing HR operations and employee experience.

The role requires strong expertise in ServiceNow HRSD modules, workflow automation, and integrations. Candidates should have a deep understanding of HR processes and ITIL methodologies.

Qualifications

• 3–8 years of experience in ServiceNow development.
• 2+ years of hands‑on experience in ServiceNow HRSD module.
• Strong knowledge of HR Case Management and Lifecycle Events.
• Experience with Business Rules and Client Scripts.

Responsibilities

• Design and implement ServiceNow HRSD solutions.
• Configure and customize HRSD applications and workflows.
• Develop and maintain Flow Designer flows and catalog items.
• Integrate ServiceNow HRSD with third‑party systems.
• Provide support, troubleshooting, and performance optimization.

Skills

ServiceNow development

JavaScript

Glide API

IntegrationHub

HR Case Management

Lifecycle Events

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ServiceNow HRSD Implementation Specialist

Job description

We are seeking an experienced ServiceNow HRSD Developer to design, develop, implement, and support HR Service Delivery solutions on the ServiceNow platform. The ideal candidate will have strong expertise in HRSD modules, workflow automation, integrations, and ServiceNow best practices to enhance HR operations and employee experience.
Key Responsibilities

• Design and implement ServiceNow HRSD solutions including:
  • HR Case Management
  • Employee Service Center (ESC)
  • HR Knowledge Management
  • Lifecycle Events
  • Document Management
• Configure and customize HRSD applications, workflows, UI policies, client scripts, and business rules.
• Develop and maintain Flow Designer flows, catalog items, record producers, and approvals .
• Implement HR service portals and enhance user experience.
• Integrate ServiceNow HRSD with third-party systems (S4, SuccessFactors, SAP, AD, Payroll systems, etc.).
• Develop custom scripts using JavaScript, Glide API, and ServiceNow best practices.
• Manage data migration, transformation maps, and integrations via REST/SOAP APIs.
• Ensure data security and compliance with HR data privacy standards.
• Provide support, troubleshooting, and performance optimization.
• Participate in requirement gathering, solution design workshops, and documentation.
• Support upgrades, patches, and platform enhancements.

Required Skills & Qualifications

• 3–8 years of experience in ServiceNow development
• 2+ years of hands-on experience in ServiceNow HRSD module
• Strong knowledge of:
  • HR Case Management
  • Lifecycle Events
  • Employee Center / Service Portal
  • Flow Designer
  • IntegrationHub
• Experience with:
  • Business Rules, Client Scripts, Script Includes
  • UI Policies, ACLs, Data Policies
  • Catalog development
• Strong JavaScript and Glide API knowledge
• Experience in REST/SOAP integrations
• Knowledge of ITIL processes (preferred)
• Understanding of HR processes (Onboarding, Offboarding, Employee Relations, etc.)

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow HRSD Implementation Specialist (Preferred)