ServiceNow Developer

Teknita LLC; United States; Hybrid; USD 120,000 - 150,000; Full time

Job summary

Teknita LLC is seeking a proficient ServiceNow Developer to design and enhance scalable solutions on the ServiceNow platform, emphasizing secure API integrations and intuitive UX. You will work on ITSM modules, build scripted REST APIs, and implement Flow Designer workflows while collaborating with product owners and support teams.

The role requires 4+ years in ServiceNow development, strong API integration skills, and experience with ITSM, data modeling, and AI features.

Qualifications

• 4+ years of experience in ServiceNow development and configuration.
• 2+ years of experience in API integration design, implementation, security, and troubleshooting.
• 2+ years of experience with REST/SOAP web services, JSON/XML, OAuth 2.0, and related authentication/logging.
• 2+ years of experience with ServiceNow ITSM processes and modules (Incident/Problem/Change/Request/Knowledge).
• 2+ years using Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing frameworks.
• 2+ years of experience with ServiceNow data models, CMDB design, and data management best practices.
• 2+ years designing user-centered, accessible, secure, usable solutions.
• 3+ years of analytical, troubleshooting, documentation, and communication skills.

Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements.
• Build secure integrations using REST, SOAP, IntegrationHub, MID Server, and related technologies.
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows.
• Configure and extend ITSM capabilities across Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
• Create intuitive experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Troubleshoot complex platform, integration, data, and performance issues.
• Apply development standards, security controls, automated testing, code review, and release-management practices.
• Develop reusable components and documentation; support upgrades and AI opportunities.

Skills

ServiceNow development

API integration design

REST/SOAP web services

ServiceNow ITSM

Flow Designer

IntegrationHub

Service Catalog

Access Controls (ACLs)

Automated testing

Data models & CMDB

User-centered design

Software testing

Code reviews

Release management

Analytical skills

Stakeholder communication

Employee Center

Service Portal

UI Builder

Configurable Workspaces

ServiceNow AI capabilities

Now Assist / Generative AI

AI Search / Predictive Intelligence

Enterprise integrations

CSA / CAD / CIS-ITSM / ITIL

DevOps practices

Agile methodologies

Job description

Teknita is seeking a ServiceNow Developer to design,build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Key Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
• Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
• Troubleshoot complex platform, integration, data, and performance issues
• Apply development standards, security controls, automated testing, code review, source control, and release-management practices
• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities

Required Skills:

• 4+ years of experience in ServiceNow development and configuration, including platform customization, application development, and administration.
• 2+ years of experience in API integration design, implementation, security, and troubleshooting.
• 2+ years of experience working with REST/SOAP web services, JSON/XML, OAuth 2.0, authentication mechanisms, logging, and monitoring.
• 2+ years of experience with ServiceNow ITSM processes and modules, including Incident, Problem, Change, Request, and Knowledge Management.
• 2+ years of experience using Flow Designer, IntegrationHub, Service Catalog, Access Control Lists (ACLs), and automated testing frameworks.
• 2+ years of experience with ServiceNow data models, tables, reference relationships, CMDB design, and data management best practices.
• 2+ years of experience designing user-centered solutions with a focus on accessibility, security, usability, and maintainability.
• 2+ years of experience in software testing, code reviews, source control management, and release management processes.
• 3+ years of experience demonstrating strong analytical, troubleshooting, documentation, and communication skills.
• 3+ years of experience collaborating effectively with both technical and non-technical stakeholders to gather requirements and deliver solutions.
• 2+ years of experience with Employee Center, Service Portal, UI Builder, and Configurable Workspaces.
• 2+ years of experience with ServiceNow AI capabilities, including Now Assist, Generative AI, Predictive Intelligence, Virtual Agent, and AI Search.
• 2+ years of experience with enterprise integrations, accessibility standards, and possession of or ability to obtain CSA, CAD, CIS-ITSM, and/or ITIL certifications.
• Desired: 2+ years of experience in additional ServiceNow domains, such as ITOM, CSM, HRSD, IRM/GRC, or App Engine.
• Desired: 2+ years of experience with automated deployment pipelines, Agile methodologies, and DevOps practices.