ServiceNow Developer / Administrator

Signature IT World Inc; North Carolina; On-site; USD 90,000 - 130,000; Part time

Job summary

Signature IT World Inc. is seeking an experienced ServiceNow Developer / Administrator to configure, customize, develop, and maintain the ServiceNow platform to support IT service management requirements.

The ideal candidate will have hands-on experience with administration, ITSM modules, scripting, workflows, integrations, and platform configuration. The candidate will implement business solutions, automate IT processes, manage incidents and service requests, develop custom applications, and

Qualifications

• Experience configuring and maintaining the ServiceNow platform for ITSM and business processes.
• Hands-on experience with administration, scripting, and platform configuration.
• Ability to implement workflows, catalog items, and integrations using ServiceNow tools.

Responsibilities

• Configure Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Build and maintain Service Catalog items, catalog client scripts, record producers, and approval workflows.
• Develop and integrate with external systems via REST APIs, SOAP APIs, and IntegrationHub.
• Maintain Service Portal components and user interfaces as required.
• Monitor platform health, performance, and security; troubleshoot production issues.
• Document configurations and follow best practices for ServiceNow development and administration.

Skills

ServiceNow admin

Scripting

Workflows

Integrations

UI Policies

Tools

Flow Designer

Workflow Editor

Service Portal

IntegrationHub

REST API

SOAP API

Job description

Role: ServiceNow Developer / Administrator

Type: Contract

Job Summary

We are seeking an experienced ServiceNow Developer / Administrator to configure, customize, develop, and maintain the ServiceNow platform to support business and IT service management requirements. The ideal candidate will have hands‑on experience with ServiceNow administration, ITSM modules, scripting, workflows, integrations, and platform configuration.

The candidate will be responsible for implementing business solutions, automating IT processes, managing incidents and service requests, developing custom applications, and ensuring platform performance, security, and reliability.

Key Responsibilities

ServiceNow Development

• Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Configure workflows and automate business processes using Flow Designer and Workflow Editor.
• Develop and customize Service Catalog items, catalog client scripts, record producers, and approval workflows.
• Build and maintain Service Portal components and user interfaces as required.
• Develop integrations with external systems using REST APIs, SOAP APIs, and IntegrationHub.
• Create custom tables, forms, fields, modules, and application menus.
• Troubleshoot technical issues, optimize scripts, and maintain code quality.

ServiceNow Administration

• Manage users, groups, roles, access controls, and permissions.
• Configure tables, forms, lists, views, notifications, and system properties.
• Administer ServiceNow applications and platform settings.
• Manage update sets, application deployments, and configuration changes across environments.
• Monitor platform health, investigate errors, and resolve production issues.
• Maintain platform documentation and follow ServiceNow development and administration best practices.