ServiceNow Solution Architect & Technical Leader

CDW; Texas; On-site; USD 109,000 - 151,000; Full time

Benefits offered by this job

Annual bonus 5%

Benefits overview

Job summary

CDW seeks a Sr. Solution Architect I to act as the primary technical owner of the internal ServiceNow instance and as the face of the development team to CDW, customers, and the ServiceNow support group. You will guide architecture, scoping, design, and testing while ensuring governance and best practices across the platform.

You will mentor developers, oversee delivery quality, and collaborate with stakeholders to translate business needs into high-quality technical solutions.

Qualifications

• Bachelor's degree in IT engineering or equivalent with 5+ years' IT eng experience.
• Experience leading technical teams and solving complex problems.
• Familiarity with ITIL and web services integrations.

Responsibilities

• Lead technical consultants and developers in delivering services per governance and SLAs.
• Serve as primary technical point-of-contact for internal support and development teams.
• Ensure quality, mentor engineers, and drive process improvements.
• Define architectural designs and translate requirements into technical solutions.
• Oversee onboarding with new clients and ensure documentation and knowledge transfer.

Skills

Technical leadership

Prioritization

Analytical skills

Web services

ServiceNow knowledge

SSO/SAML

REST

Education

Bachelor's Degree in Information Technology Engineering

ITIL Foundations Certification

CIS Certifications (2)

Tools

ServiceNow

Job description

CDW seeks a Sr. Solution Architect I to act as the primary technical owner of the internal ServiceNow instance and as the face of the development team to CDW, customers, and the ServiceNow support group. You will guide architecture, scoping, design, and testing while ensuring governance and best practices across the platform.

You will mentor developers, oversee delivery quality, and collaborate with stakeholders to translate business needs into high-quality technical solutions.