ServiceNow Solutions Architect - AI-Driven Platform Leader

Resolve Tech Solutions; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Resolve Tech Solutions is seeking an experienced ServiceNow Solution Architect to serve as the technical authority for engagements, translating business objectives into scalable, secure platform solutions. You will establish architecture standards, guide delivery teams, and partner with sales on technical discovery, proposals, and pricing inputs.

You will lead end-to-end architecture across ITSM, ITOM, HRSD, and related ServiceNow product areas, mentoring developers and consultants while

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field or equivalent.
• 8+ years enterprise technology experience, including at least 6 years ServiceNow implementation or architecture.
• Experience architecting and delivering multiple enterprise-scale ServiceNow implementations.
• Customer-facing consulting experience, including leading discovery workshops and presenting solution architectures.
• Deep knowledge of the Now Platform data model, security model, app architecture, scripting, automation, and integrations.
• Experience with CMDB, Discovery, Service Mapping, MID Server, SSO, and enterprise integrations.
• Multi-instance, domain separation, multi-tenant architectures; managed services experience preferred.
• Familiarity with cloud platforms and enterprise AI services; CSA/CAD/CIS certifications preferred.

Responsibilities

• Own end-to-end ServiceNow solution architecture translating business requirements into scalable platform designs and integrations.
• Develop architecture blueprints balancing business needs, risk, security, performance, and upgradeability.
• Establish and govern architecture standards, security controls, and implementation best practices.
• Provide hands-on technical leadership and mentorship to ServiceNow developers and consultants.
• Lead technical presales activities, including discovery workshops, roadmaps, estimates, proposals, and customer demonstrations.
• Maintain architecture documentation, solution diagrams, and technical standards throughout the lifecycle.

Skills

Solution architecture

Presales engagement

Technical leadership

Security & compliance

Customer-facing consulting

Mentorship

Education

Bachelor’s degree in Computer Science/Engineering or related field

Tools

Now Platform

MID Server

Integration Hub

CI/CD

Job description

Resolve Tech Solutions is seeking an experienced ServiceNow Solution Architect to serve as the technical authority for engagements, translating business objectives into scalable, secure platform solutions. You will establish architecture standards, guide delivery teams, and partner with sales on technical discovery, proposals, and pricing inputs.

You will lead end-to-end architecture across ITSM, ITOM, HRSD, and related ServiceNow product areas, mentoring developers and consultants while