ServiceNow Solution Architect

5 Star Recruitment; Tampa (FL); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading IT consultancy is seeking a ServiceNow Solution Architect to lead the delivery of ServiceNow projects in Tampa, Florida. The role involves managing teams, overseeing ITSM and ITOM module implementations, and ensuring project compliance with best practices. Ideal candidates will have experience in project management and a deep understanding of ITIL and Agile methodologies. This position offers an opportunity to shape ServiceNow solutions in alignment with business goals while collaborating with various stakeholders.

Qualifications

• Experience with ServiceNow implementations and ITSM, SPM, ITOM modules.
• Strong project management skills including planning and risk mitigation.
• Knowledge of governance frameworks such as ITIL and Agile.

Responsibilities

• Lead end-to-end delivery of ServiceNow projects to meet business goals.
• Manage cross-functional teams during project implementation.
• Develop and maintain project plans, timelines, and budgets.

Job description

About the job ServiceNow Solution Architect

Job Summary

• Lead end-to-end delivery of ServiceNow projects, ensuring alignment with business goals and platform best practices.
• Manage cross-functional teams including developers, architects, business analysts, and stakeholders.
• Oversee implementation and optimization of ITSM, SPM, and ITOM modules, including workflows, integrations, and reporting.
• Develop and maintain detailed project plans, timelines, budgets, and risk mitigation strategies.
• Facilitate stakeholder engagement, requirements gathering, and change management activities.
• Ensure compliance with governance frameworks, including ITIL, Agile, and CSDM standards.
• Monitor project KPIs and use ServiceNow dashboards to report progress and performance.
• Coordinate testing, training, and go-live support to ensure successful adoption and sustainability.
• Collaborate with enterprise architects to define long-term ServiceNow roadmaps, including module upgrades and new capability rollouts.