ServiceNow Senior Implementation Consultant

Windward; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a talented ServiceNow Implementation Consultant to join their dynamic team. This role involves delivering large-scale ITSM implementations and migrations, requiring deep expertise in ServiceNow and IT Service Management. The ideal candidate will thrive in a collaborative environment, solving complex technical challenges and ensuring high-quality customer service. With a focus on professional growth, this position offers opportunities to expand your experience while contributing to mission-critical IT environments. If you're passionate about technology and eager to make an impact, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

401(k) plan with company match

Paid Time Off

Short Term Disability

Long Term Disability

Life Insurance

Work/Life Balance

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 8+ years of consulting experience with ITSM/ITIL processes.

Responsibilities

• Deliver large-scale ITSM implementations and migrations to GCC High.
• Assess current state processes and define solution requirements.

Skills

ServiceNow Mainline Certifications in ITSM

ServiceNow Micro-certifications in CMDB

Experience in at least three full lifecycle ServiceNow implementations

Experience with Government Community Cloud (GCC)

3+ years of experience with ServiceNow

5+ years of experience developing ITSM/ITIL and CMDB processes

8+ years of professional services/consulting experience

Strong experience in business and technical requirement solicitation

ServiceNow JavaScript and glide scripting

Excellent written communications skills

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

JavaScript

Job description

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

We are looking for a high caliber, multidimensional ServiceNow Implementation Consultant to deliver on large-scale ITSM implementations as well as migrations to Government Community Cloud (GCC) High environments. Successful candidates will have a strong background in IT Service Management service catalog workflows and integrations and possess expertise in depth in ServiceNow CMDB. Efforts will include assessing current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans, and executing in hands-on implementations and migrations.

Required Skills:

• ServiceNow Mainline Certifications in ITSM
• ServiceNow Micro-certifications in CMDB.
• Experience in at least three full lifecycle ServiceNow implementations
• Experience working within Government Community Cloud (GCC) environments, and understanding of associated compliance requirements.
• 3+ years of experience with ServiceNow with a strong focus and deep experience on ITSM and integrations.
• 5+ years of experience developing and implementing ITSM/ITIL and CMDB processes and solutions
• 8+ years of professional services/consulting experience
• 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products
• Strong experience performing business and technical requirement solicitation and capture, and defining and designing customer processes.
• Demonstrable experience with ServiceNow JavaScript and glide scripting
• Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert.
• Excellent written communications skills to produce process, requirements and technical design content.

Desired Skills:

• ServiceNow Certified System Administrator Certification (CSA)
• Web Development experience a significant plus
• ITILv3 Expert designation

Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Work Location:

• Remote

Travel Required:

• None

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.