Principal Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services

ServiceNow; Austin (TX); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Principal Technical Consultant to drive transformative AI integrations and solutions. This role involves consulting with clients to design and implement integrations that enhance business processes. The ideal candidate will have extensive experience in integration technologies and a strong understanding of AI capabilities. Join a dynamic team dedicated to delivering exceptional customer experiences and leveraging cutting-edge technology to empower organizations. If you are passionate about technology and customer success, this opportunity is perfect for you.

Qualifications

• 8+ years of experience in complex integration technologies.
• Strong knowledge of AI models and integration technologies.

Responsibilities

• Design and implement integrations between ServiceNow and third-party platforms.
• Analyze and optimize configurations to support future needs.

Skills

Integration Technologies (REST/SOAP)

AI and Predictive Capabilities

ServiceNow Platform Development Tools

Data Management and Database Design

Analytical and Problem-Solving Skills

Education

ServiceNow CIS Certifications

ServiceNow Certified Application Developer (CAD)

Tools

Studio IDE

Flow Designer

APIs

Job description

Principal Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction, ultimately helping them grow their business on the ServiceNow platform by demonstrating the value of their investment.

The Role

The Principal Technical Consultant, Integrations Specialist, is the functional and technical expert within a customer engagement team. You will consult with customers and configure ServiceNow integrations based on best practices, aiming to accelerate and drive business outcomes. Your responsibilities include designing and implementing integrations between ServiceNow and third-party platforms, troubleshooting complex issues, and developing procedures for system overlaps. You will play a crucial role in delivering transformative integration architectures supporting AI solutions on the platform.

What you get to do in this role:

• Leverage and critically evaluate how to integrate AI into work processes, decision-making, or problem-solving, including automating workflows and analyzing AI-driven insights.
• Devise integration development plans and system architecture strategies.
• Implement ServiceNow AI offerings such as Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI, and other upcoming features.
• Develop solutions based on user requirements gathered during workshops.
• Coordinate with developers to ensure integration support within the overall project.
• Follow best practices in integration processes organization-wide.
• Act as an SME to resolve complex issues related to integrations and AI solutions.
• Identify and resolve data conflicts and overlaps.
• Analyze and optimize current configurations to support future customer needs.
• Diagnose and advise on system errors or architecture issues.

To be successful in this role, we need someone who has:

• At least 8 years of experience in configuring and developing complex integration technologies.
• Ability to influence and consult effectively in diverse customer environments, providing technical and business solutions.
• Maintain at least 2 ServiceNow CIS certifications and a ServiceNow Certified Application Developer (CAD) certification.
• Experience leading technical engagements and creating high-level architecture diagrams for integrations.
• Deep knowledge of integration technologies (REST/SOAP, middleware, LDAP, SSO, JDBC, etc.) and SaaS platforms.
• Understanding of AI models, deep learning, and large language models, especially Generative AI.
• Experience with ServiceNow’s AI and predictive capabilities like Virtual Agent, AI Search, and Task Intelligence is highly valued.
• Proficiency with ServiceNow platform development tools (Studio IDE, Flow Designer, APIs, etc.).
• Strong data management, database design, and enterprise technology skills (LDAP, VPN, SSL, SAML/SSO).
• Experience with MID Servers, Notify, Orchestration, and self-hosted implementations is a plus.
• Excellent interpersonal skills, customer-centric attitude, and ability to work in diverse environments.
• Proven leadership and mentoring abilities.
• Strong analytical, problem-solving, and attention to detail skills.
• Ability to work independently and communicate effectively, including report writing and presentations.
• Willingness to travel up to 30% annually.

We approach our distributed work environment with flexibility and trust. Work personas (flexible, remote, or in-office) are assigned based on job nature. Learn more here.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other protected category. We also consider applicants with arrest or conviction records in accordance with legal requirements.

Accommodations

If you need a reasonable accommodation during the application process or cannot use the online application, please contact [emailprotected] for assistance.

Export Control Regulations

Positions requiring access to controlled technology may need export license approval from government authorities. Employment is contingent upon obtaining any necessary export licenses or approvals.