ServiceNow SAM Pro Lead - License Optimization & ITAM

Ethereum Technologies; Beachwood (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

Ethereum Technologies is seeking an experienced ServiceNow SAM Pro professional to lead the implementation and ongoing optimization of software asset management across ITSM, CMDB/CSDM, and procurement ecosystems. The role includes configuring entitlements, license positions, publisher packs, and reconciliation logic, while ensuring data quality and audit readiness.

You will collaborate with ITAM, Legal, Finance, Vendor Management, and IT Operations to drive cost savings and license compliance

Qualifications

• ServiceNow SAM Pro: 2–3+ years implementing and supporting license management.
• Strong understanding of per-user/per-device/per-core licensing models and SaaS licensing.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs, MID Server, IntegrationHub.
• Knowledge of ITSM, CMDB/CSDM, ITOM Discovery, and service graph concepts.
• Ability to translate licensing contracts into robust technical reconciliation rules.

Responsibilities

• Lead the implementation and configuration of ServiceNow SAM Pro across CMDB, ITSM, Procurement, Finance, HR, and Discovery.
• Configure software models, entitlements, license positions, and publisher packs for top vendors.
• Develop dashboards and reports for license consumption, compliance, and cost optimization.
• Ensure mappings from installations to CMDB follow CSDM standards and data quality is maintained.
• Integrate SAM Pro with Discovery, ITOM, Service Mapping, SCCM/MECM, Intune, Jamf and cloud portals.
• Prepare for vendor audits with proof-of-license documentation and audit trails.
• Create and maintain Flow Designer, IntegrationHub actions, Business Rules, and custom APIs for SAM processes.
• Collaborate with ITAM, Procurement, Legal, Finance, Vendor Management, and IT Operations.
• Translate contracts into reconciliation rules and identify underutilized or over-licensed software for reclamation.

Skills

ServiceNow SAM Pro

License management

System integration

REST/SOAP APIs

MID Server

IntegrationHub

Data quality

Stakeholder collaboration

Tools

MID Server

IntegrationHub

Discovery

Service Mapping

CMDB

ITSM

Job description

Ethereum Technologies is seeking an experienced ServiceNow SAM Pro professional to lead the implementation and ongoing optimization of software asset management across ITSM, CMDB/CSDM, and procurement ecosystems. The role includes configuring entitlements, license positions, publisher packs, and reconciliation logic, while ensuring data quality and audit readiness.

You will collaborate with ITAM, Legal, Finance, Vendor Management, and IT Operations to drive cost savings and license compliance