ServiceNow SAM Pro Developer (12+ years exp) Contract Location: Beachwood, OH / Moon Township, PA

Tech Mirrors; Beachwood (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Tech Mirrors is seeking a seasoned ServiceNow SAM Pro Developer to design, implement, and support the SAM Pro module across ITAM, ITSM, CMDB, and Discovery integrations. You will focus on license compliance, cost optimization, and governance to keep audits ready and software spend under control.

With 12+ years of hands-on experience, you will translate complex licensing terms into automated reconciliation rules and dashboards, collaborate with IT Finance, Legal, and vendor management, and drive

Qualifications

• 12+ years of hands-on ServiceNow SAM Pro experience.
• Experience implementing SAM Pro across ITAM, ITSM and CMDB.
• Proven ability to translate licensing terms into automated rules.

Responsibilities

• Own the full lifecycle implementation of SAM Pro from activation to dashboards.
• Configure SAM Pro models, entitlements, licenses, and publisher packs.
• Maintain processes like reconciliation, reclamation, and audits for compliance.
• Translate contracts into technical reconciliation rules and compliance logic.

Skills

ServiceNow

SAM Pro

Software Asset Management

ITAM

Tools

CMDB

ITSM

Discovery

Dashboarding

Job description

ServiceNow SAM Pro Developer (12+ years exp)
Contract
Location: Beachwood, OH / Moon Township, PA

Role Summary

The ServiceNow SAM Pro Developer is responsible for designing, implementing, and supporting the Software Asset Management Professional (SAM Pro) module on the ServiceNow platform. This role focuses on ensuring license compliance, optimizing software spend, preparing vendor audits, and providing strategic insights through data-driven reporting. You will work closely with IT Finance, Procurement, ITAM, Legal, and vendor management teams to maintain an audit-ready, cost-optimized software asset inventory.

Key Responsibilities

Platform Implementation & Configuration

Own the full lifecycle implementation of SAM Pro from plugin activation, configuration, and dashboard customization to integration with CMDB, ITSM, Procurement, Finance, HR, and Discovery modules.

Configure and customize SAM Pro including software models, entitlements, installations, contracts, license positions, license metrics, and Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMware, Salesforce).

Implement and maintain SAM Pro processes such as normalization, reconciliation, software reclamation, SaaS License Management, usage metering, and optimization dashboards to support compliance and cost-reduction goals.

License Compliance & Optimization

Manage software licenses, entitlements, and contracts to ensure compliance with vendor agreements. Conduct audits, run reconciliations, and identify cost-saving opportunities by eliminating underused or over-licensed software.

Configure reconciliation engines to produce accurate compliance positions for major vendors (Microsoft, Oracle, Adobe, VMware, Salesforce, etc.).

Translate complex licensing contracts (per-user, per-device, per-core, processor, named-user, concurrent, SaaS/subscription) into technical reconciliation rules and compliance logic.

Identify underutilized software and provide actionable data for license "harvesting," reclamation, and contract renewals.