ServiceNow SAM Pro Engineer: License Optimization & Compliance

Ethereum Technologies

Plano (TX)

On-site

USD 110,000 - 160,000

Full time

7 days ago

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Job summary

Ethereum Technologies in Plano, TX is seeking a Senior ServiceNow SAM Pro specialist to implement, configure, and optimize software asset management across publishers like Microsoft, Oracle, Adobe, IBM, VMware and Salesforce.

You will integrate SAM Pro with CMDB, ITOM Discovery, and other inventory tools, maintain data quality, and develop dashboards to track license consumption, compliance risks, and cost optimization while collaborating with IT and Finance teams.

Qualifications

Hands-on ServiceNow development experience (3–5+ years).
2–3+ years implementing and supporting SAM Pro.
Expertise in software models, entitlements, license positions, normalization, reconciliation, reclamation, and SaaS license management.
Understanding of licensing models, publisher agreements, compliance, audits.
Knowledge of REST/SOAP APIs, MID Server, SCCM/MECM, Intune, Jamf, software inventory tools.
ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, Service Graph.
Strong analytical, troubleshooting, documentation, and stakeholder communication.

Responsibilities

Implement, configure, and customize ServiceNow SAM Pro, including software models, entitlements, contracts, license positions, and publisher-specific licensing rules.
Manage software normalization, reconciliation, license reclamation, SaaS License Management, and optimization processes.
Ensure software license compliance and identify cost-saving opportunities by eliminating unused or underutilized licenses.
Configure and maintain licensing rules for major publishers, including Microsoft, Oracle, Adobe, IBM, VMware, and Salesforce.
Integrate SAM Pro with CMDB, ITOM Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, and other inventory systems.
Maintain software asset data quality, ensure accurate CMDB mapping, and follow CSDM standards.
Support software publisher audits by maintaining accurate license entitlements, usage records, compliance positions, and supporting documentation.
Develop dashboards and reports covering license consumption, compliance risks, software usage, and cost optimization.
Collaborate with ITAM, Procurement, Finance, Legal, Vendor Management, and IT Operations teams.
Prepare technical documentation, configuration guides, and implementation plans while providing knowledge transfer to internal teams.