ServiceNow SAM Pro Specialist: Optimization & Compliance

Tata Consultancy Services; Plano (TX); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Leaves

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services seeks a ServiceNow ITAM/SAM Pro specialist to design and implement the SAM module, manage lifecycle, and drive license optimization in a global enterprise. The role requires deep ITAM and licensing knowledge, strong communication, and ITIL familiarity.

Based in Plano, TX, the candidate will collaborate with IT, Finance, Procurement, and Vendors to align SAM strategies with business objectives and ensure compliance and efficient software distribution.

Qualifications

• Proven experience with the ServiceNow ITAM and SAM Pro modules.
• Experience with ServiceNow customizations and data management.
• In-depth understanding of software license models (e.g., Microsoft, Oracle, IBM, SAP).
• Strong IT Asset Management principles and best practices.
• Excellent communication, problem-solving, and analytical skills.
• Demonstrated understanding of ITIL practices.

Responsibilities

• Design, implement, and configure the ServiceNow SAM Pro module.
• Manage the software asset lifecycle from request to retirement.
• Integrate SAM with other ServiceNow modules.
• Automate processes like license harvesting, reclamation, and compliance checks.
• Conduct regular software compliance audits and remediation plans.
• Optimize software licensing and usage, reduce costs by eliminating redundancies, ensure proper software distribution.
• Ensure data quality and integrity within the SAM module, CMDB, and Discovery.
• Develop and maintain dashboards and reports to track software usage, compliance, and optimization efforts.
• Collaborate with IT, Finance, Procurement, and Vendors to align SAM strategies with business objectives.

Skills

ServiceNow ITAM

SAM Pro

ServiceNow Customizations

Software Licensing

IT Asset Management

Soft Skills

ITIL Practices

Education

Bachelor of Computer Science

Tools

ServiceNow

Discovery

CMDB

Job description

Tata Consultancy Services seeks a ServiceNow ITAM/SAM Pro specialist to design and implement the SAM module, manage lifecycle, and drive license optimization in a global enterprise. The role requires deep ITAM and licensing knowledge, strong communication, and ITIL familiarity.

Based in Plano, TX, the candidate will collaborate with IT, Finance, Procurement, and Vendors to align SAM strategies with business objectives and ensure compliance and efficient software distribution.