ServiceNow Project Lead — Workshops & Design (Remote)

NTT DATA, Inc.; New York (NY); Remote; USD 90,000 - 172,000; Full time

Job summary

NTT DATA Services is seeking an experienced ServiceNow facilitator to lead hospital-focused design and onboarding sessions. You will run workshops, align assignment groups, and guide teams through go-live readiness with a hands-on, consultative approach.

The role requires hands-on leadership in ServiceNow onboarding, design sessions, and collaboration with client SMEs to ensure delivery aligns with client needs and best practices across US locations.

Qualifications

• Experience leading design/ configuration workshops for ServiceNow deployments.
• Ability to guide client SMEs in decisions, requirements and best practices.
• Proven ability to move design decisions toward go-live through coordination and facilitation.

Responsibilities

• Lead hospital-focused ServiceNow workshops and onboarding sessions.
• Coordinate with client stakeholders to keep design and implementation on track for go-live.
• Provide hands-on, consultative guidance beyond traditional project coordination.

Skills

ServiceNow facilitation

Workshop design

Stakeholder management

Consultative guidance

Session leadership

Tools

ServiceNow

Job description

NTT DATA Services is seeking an experienced ServiceNow facilitator to lead hospital-focused design and onboarding sessions. You will run workshops, align assignment groups, and guide teams through go-live readiness with a hands-on, consultative approach.

The role requires hands-on leadership in ServiceNow onboarding, design sessions, and collaboration with client SMEs to ensure delivery aligns with client needs and best practices across US locations.