Remote Senior ServiceNow Delivery Lead

NTT DATA, Inc.; Plano (TX); Remote; USD 120,000 - 160,000; Full time

Job summary

NTT DATA seeks a seasoned Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients from Plano, TX. This remote-friendly role involves delivering multi‑stream projects, managing budgets over $1M, and guiding Agile/Scrum teams with a focus on value realization.

You will build executive relationships, run client workshops, and ensure high client satisfaction while forecasting and controlling profitability across engagements.

Qualifications

• 10+ years of project and delivery management experience in IT consulting.
• 5+ years hands-on experience with ServiceNow implementations.
• Experience leading Agile/Scrum teams and running client workshops.
• Strong financial acumen with multimillion-dollar budgets.
• Excellent communication and stakeholder engagement.
• ServiceNow certifications preferred but not required.
• PMP or other PM certifications not required.

Responsibilities

• Lead end-to-end delivery of ServiceNow projects across client engagements.
• Manage multiple concurrent engagements with distinct scope and complexity.
• Oversee planning, execution, governance using Agile/Scrum.
• Facilitate sprint planning, backlog grooming, and retrospectives.
• Build executive-level client relationships and workshops.
• Monitor budgets, forecasts, and profitability.
• Review SOWs, change orders, and resource allocations.

Skills

Delivery leadership

Agile/Scrum

Client relationships

Financial acumen

Stakeholder management

Communication

Tools

ServiceNow

Budget forecasting tools

Job description

NTT DATA seeks a seasoned Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients from Plano, TX. This remote-friendly role involves delivering multi‑stream projects, managing budgets over $1M, and guiding Agile/Scrum teams with a focus on value realization.

You will build executive relationships, run client workshops, and ensure high client satisfaction while forecasting and controlling profitability across engagements.