ServiceNow Program Lead - Enterprise IT Delivery

Machine Learning Technologies, LLC; Houston (TX); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Machine Learning Technologies, LLC is seeking an experienced IT Project Manager to lead the implementation of multiple ServiceNow modules within our Service Delivery organization. You will manage end-to-end project execution, coordinate with implementation partners and vendors, and ensure successful delivery across business and technical teams.

The ideal candidate will have demonstrated experience leading ServiceNow implementations, managing third-party vendors, and driving enterprise

Formación

• Proven experience managing enterprise technology implementations.
• Experience managing third-party implementation vendors and system integrators.
• Experience delivering projects using Agile, Waterfall, or Hybrid methodologies.
• Strong stakeholder management and executive communication skills.
• Experience with project management tools such as MS Project, Jira, ServiceNow, AzureDevOps, or similar platforms.

Responsabilidades

• Lead the implementation of ServiceNow modules, including: Business Continuity, AI Control Tower, Vulnerability Management.
• Manage the full project lifecycle, including: Project planning, Requirements gathering, Solution design coordination, Configuration oversight, Integrations management, Testing and UAT coordination, Go-live and hypercare support.
• Manage implementation vendors and third-party partners to ensure delivery against scope, schedule, budget, and quality objectives.
• Establish project governance, reporting, risk management, and stakeholder communication plans.
• Coordinate cross-functional teams, including IT, Security, Infrastructure, and Business stakeholders.
• Facilitate project meetings, status reviews, executive updates, and steering committee discussions.
• Track project risks, issues, dependencies, and mitigation plans.
• Ensure project deliverables align with business requirements and organizational standards.
• Drive user adoption, change management, and stakeholder sign-off activities.

Conocimientos

Project management

Stakeholder management

Vendor management

ServiceNow

Agile/Waterfall/Hybrid

Herramientas

MS Project

Jira

ServiceNow

AzureDevOps

Descripción del empleo

Machine Learning Technologies, LLC is seeking an experienced IT Project Manager to lead the implementation of multiple ServiceNow modules within our Service Delivery organization. You will manage end-to-end project execution, coordinate with implementation partners and vendors, and ensure successful delivery across business and technical teams.

The ideal candidate will have demonstrated experience leading ServiceNow implementations, managing third-party vendors, and driving enterprise