ServiceNow Business Analyst - OakCnty

IO Datasphere, Inc.; Pontiac (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

IO Datasphere, Inc. is seeking a ServiceNow Business Analyst to work on Infrastructure Services projects including Networking, Server, and O365. The role requires data analysis, requirements writing, testing, and training users across multiple teams.

The position is hybrid with a minimum of two days on-site per week and remote days aligned to home-office standards. Ideal candidates will have 5+ years of experience in ServiceNow integrations, data analytics, and contract-related activities, and

Qualifications

• 5+ years of experience in the listed areas.
• Strong communication and analytical skills.
• Problem-solving abilities to support projects.
• Ability to meet specifications and deliverables.

Responsibilities

• Analyze data, design solutions and write technical requirements.
• Test and implement technology solutions.
• Conduct research to inform decisions.
• Create procedures to improve existing systems.
• Provide training and user support.
• Draft proposals and define contract deliverables.

Skills

ServiceNow integrations

Data analytics

Testing and implementation

Telecommunications Expense Management

Microsoft 365

Contracts and RFos

Job description

Interview Method 1st round webcam. 2nd round will be onsite

NOTE: Local candidates only. Relocation not allowed. Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours. We can accept H1b, H4, TN and other valid work visas for IT. However we cannot accept OPT or CPT visas at this time.

Description:

Our client I s looking for a ServiceNow Business Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams.

Tasks

• Data analysis, design solutions and writing up technical requirements
• Testing and implementing technology solutions
• Conducting research
• Creating procedures to improve the existing systems
• Provide training and support to users
• Wrote request for Proposals and Contract Scope of Deliverables.

Knowledge, Skills and Abilities Required:

• Must be a self-starter who takes ownership and responsibility of project assignments.
• Proven communication, analytical
• Problem-solving skills to help support the project
• Ensure that deliverables are met according to specifications.

Skills Required

5+ years of experience in the following:

• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex)
• Experience with Data analytics
• Experience testing and implementing technology solutions
• Telecommunications Expense Management
• Strong experience using M365 Productivity Suite
• Experience with Contracts and Request for Proposals