ServiceNow PM/PO — Enterprise IT Transformations (Onsite)

Global CI (Global Commerce & Information, Inc.)

Baltimore (MD)

On-site

USD 120,000 - 150,000

Full time

2 days ago

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Benefits offered by this job

Comprehensive benefits

Job summary

Global CI is seeking an experienced ServiceNow Project Manager / Product Owner to lead enterprise transformation initiatives within the ServiceNow Program Office. This role manages product roadmaps, supports Agile delivery teams, and ensures high-quality ServiceNow implementations across government-related business areas.

The ideal candidate has extensive ServiceNow experience with ITSM, ITOM, ITAM, and strong stakeholder engagement.

Qualifications

Candidates must have ability to obtain and maintain a Public Trust clearance.
Bachelor's degree and a minimum of 7 years of relevant professional experience.
8+ years of experience in IT project or product management, with over all 8+ years and 4+ years focused on ServiceNow.
Must have strong communication and stakeholder engagement skills.
Experience with leading stakeholder requirements analysis sessions and eliciting requirements from multiple stakeholders.
Extensive hands on experience with the ServiceNow platform from a development perspective.
Strong understanding of ServiceNow modules including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal.
Demonstrated experience managing Agile delivery teams and working with cross-functional stakeholders.
Strong analytical, facilitation, and communication skills with the ability to translate business needs into actionable technical requirements.
Experience delivering enterprise initiatives within government or large-scale organizations.

Responsibilities

Serve as the Project Manager / Product Owner, defining vision, roadmap, and priorities for key ServiceNow capabilities.
Support planning and delivery of ServiceNow enhancements and enterprise initiatives across IT Service Management, Enterprise Architect, IT Asset Management, and Strategic Portfolio Management.
Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos, and retrospectives.
Conduct requirements sessions, interviews, workshops, and process mapping with stakeholders across the organization.
Develop user stories, acceptance criteria, functional specifications, process flows, and feature documentation.
Collaborate closely with architects and developers to ensure implementation aligns with business needs.
Recommend process improvements, workflow optimizations, automation opportunities, and user experience enhancements.
Support change management activities including communications, training materials, knowledge articles, and stakeholder readiness.
Partner with analytics teams to create dashboards, KPIs, and reporting to track performance and adoption.
Maintain clear documentation including requirements, design artifacts, release notes, training guides, and testing results.
Ensure all platform enhancements comply with federal security, accessibility, and data governance requirements (e.g., Section 508, NIST, FedRAMP).