ServiceNow Project Manager

Alldus; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

A technology consultancy is seeking a ServiceNow Project Manager to lead end-to-end implementation projects. This role involves managing project scope, timelines, budgets, and stakeholder communications. Candidates should have proven experience with full lifecycle ServiceNow projects and a strong understanding of the ServiceNow platform and ITIL principles. This opportunity allows for influencing business goals through effective project delivery and technical team management.

Qualifications

• Proven experience managing full lifecycle ServiceNow projects.
• Understanding of the ServiceNow platform and ITIL principles.

Responsibilities

• Lead ServiceNow implementations, upgrades, and migrations.
• Define project scope, goals, milestones, and deliverables.
• Act as the liaison between business stakeholders and technical teams.

Skills

Project Leadership

Stakeholder Management

Risk & Mitigation

Resource Management

Job description

A ServiceNow Project Manager leads end-to-end implementation and enhancement projects for the ServiceNow platform, managing scope, timelines, budgets, and stakeholder communication from initiation to post-go-live support. They drive technical teams, ensure adherence to Agile/ITIL methodologies, and manage risks to align with business goals.

Responsibilities

• Project Leadership: Lead ServiceNow implementations, upgrades, and migrations (e.g., ITSM, ITOM, HRSD, SecOps).
• Scope & Planning: Define project scope, goals, milestones, and deliverables.
• Stakeholder Management: Act as the liaison between business stakeholders and technical teams/developers.
• Resource Management: Coordinate project teams, manage project scheduling, and monitor resource utilization.
• Risk & Mitigation: Proactively identify project risks, issues, and bottlenecks, implementing mitigation plans.
• Delivery & Quality: Ensure projects are delivered on time, within budget, and according to quality standards.
• Reporting: Facilitate status meetings and provide regular reporting to senior leadership.

Qualifications

• Experience: Proven experience managing full lifecycle ServiceNow projects, typically in consulting or enterprise environments.
• Technical Knowledge: Understanding of the ServiceNow platform, its modules, and IT service management (ITIL) principles.