ServiceNow Project Manager Product Owner

Kendrit Consulting Group; Baltimore (MD); On-site; USD 100,000 - 130,000; Full time

Job summary

Kendrit Consulting Group is looking for a Project Manager/Product Owner to define the vision and roadmap for key ServiceNow capabilities, expected to work onsite 3 to 5 days a week. The role involves extensive collaboration with stakeholders and leading initiatives across IT services, including IT Service Management and Enterprise Architecture.

Applicants should have strong expertise in ServiceNow and experience managing Agile delivery teams. A Bachelor's degree along with the ability to obtain a Public Trust Suitability clearance is required.

Qualifications

• 7+ years of relevant professional experience.
• 8+ years in IT project/product management, including 4+ years specializing in ServiceNow.
• Ability to obtain an SSA Public Trust Suitability clearance.

Responsibilities

• Define vision, roadmap, and priorities for ServiceNow capabilities.
• Lead stakeholder requirements sessions and process mapping.
• Support delivery of ServiceNow enhancements across various IT services.

Skills

Agile facilitation

Stakeholder engagement

ServiceNow expertise

Analytical skills

Education

Bachelor's degree

Tools

ServiceNow

Job description

This is a permanent role expected to be onsite 3 to 5 days a week.

Primary Responsibilities

• Serve as the PM/PO, defining the vision, roadmap, and priorities for key ServiceNow capabilities.
• Support delivery of ServiceNow enhancements and enterprise initiatives across IT Service Management (ITSM), Enterprise Architecture (EA), IT Asset Management (ITAM), Strategic Portfolio Management (SPM).
• Lead stakeholder requirements sessions, workshops, and process mapping across the organization.
• Recommend process improvements, workflow optimizations, automation, and user experience enhancements.
• Support change management, including user communications, training materials, and stakeholder readiness.
• Maintain platform documentation, including requirements, design artifacts, release notes, and test results.
• Ensure platform enhancements comply with federal standards (Section 508, NIST, FedRAMP).
• Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos, and retrospectives.
• Develop user stories, acceptance criteria, functional specifications, process flows, and feature documentation.
• Collaborate closely with architects and developers to ensure implementation aligns with business needs.
• Partner with analytics teams to create dashboards, KPIs, and reporting to track performance and adoption.

Minimum Qualifications

• Ability to obtain and maintain an SSA Public Trust Suitability clearance is required.
• Bachelor's degree and a minimum of 7 years of relevant professional experience.
• 8+ years in IT project/product management, including 4+ years specializing in ServiceNow.
• Experience leading cross-functional stakeholder sessions to elicit and analyze requirements.
• Strong expertise in ServiceNow modules, including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal.
• Strong analytical and facilitation skills, with an ability to translate business needs into technical requirements.
• Demonstrated experience managing Agile delivery teams and working with cross-functional stakeholders.
• Extensive hands-on experience with the ServiceNow platform from a development perspective.
• Experience delivering enterprise initiatives within government or large-scale organizations.
• Must have strong communication and stakeholder engagement skills.

Desired Qualifications

• ServiceNow certifications such as: Certified System Administrator; Certified Implementation Specialist (e.g., ITSM, ITOM, ITAM, SPM).
• PMP, SAFe PO/PM, Scrum Master, or similar Agile certification.
• Experience with enterprise architecture, data modeling, and workflow automation.
• Familiarity with federal IT governance, accessibility standards, and security frameworks.