ServiceNow Platform Engineer & Software Engineer

PNC

Pittsburgh (Allegheny County)

On-site

USD 75,000 - 150,000

Full time

7 days ago

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Job summary

PNC is seeking a Software Engineer to design, develop, configure, and administer the ServiceNow platform across ITSM, ITOM, ITAM, and related workflows. The role emphasizes stable, scalable, and secure delivery with close collaboration across infrastructure, apps, security, and business teams.

Based in multiple locations including Pittsburgh, Strongsville, Birmingham, Phoenix, Dallas, or Denver, the position involves platform operations, upgrades, automation, dashboards, and data integrity.

Qualifications

Hands-on experience developing and supporting the ServiceNow platform.
Strong knowledge of ServiceNow scripting (JavaScript, Glide API).
Experience with ITSM and ITOM concepts and enterprise service workflows.
Experience with ServiceNow integrations (REST, SOAP, MID Server).
Working knowledge of CMDB, CSDM, and service data models.
Familiarity with Agile and ITIL-based service delivery models.

Responsibilities

Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices.
Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management.
Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.