ServiceNow Platform Engineer

Medpace; Irving (TX); On-site; USD 95,000 - 120,000; Full time

Job summary

Medpace is seeking a full-time, office-based ServiceNow Developer to join our Information Technology team in Irving, Texas. The role involves developing, configuring, and maintaining solutions within the ServiceNow platform to meet business needs. Analyzing requirements and ensuring effective platform utilization are key responsibilities.

Ideal candidates will have a Bachelor's degree in Computer Science and over 4 years of experience, with proficiency in JavaScript, REST APIs, and other related tools. Strong problem-solving skills and excellent communication abilities are essential.

Qualifications

• 4+ years of experience in software development.
• Proven experience as a ServiceNow Developer or Systems Analyst.
• Strong proficiency in ServiceNow platform development.

Responsibilities

• Design, develop, and implement solutions within the ServiceNow platform.
• Work closely with business users to understand their needs.
• Provide ongoing support and maintenance for the ServiceNow platform.

Skills

JavaScript

REST APIs

C#

ServiceNow

git

Azure DevOps

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

git

Azure DevOps

Job description

Job Summary

Our corporate activities are growing rapidly, and we are currently seeking a full‑time, office‑based ServiceNow Developer to join our Information Technology team.

In this role you will be responsible for developing, configuring, and maintaining solutions within the ServiceNow platform to meet business needs. Additionally, you will play a key role in analyzing business requirements, designing solutions, and providing support to ensure the effective utilization of the platform.

Responsibilities

ServiceNow Development

• Design, develop, and implement solutions within the ServiceNow platform.
• Customize ServiceNow applications to meet business requirements.
• Develop and maintain integrations with other systems and applications.
• Write clean, efficient, and maintainable code following best practices.

Systems Analysis

• Work closely with business users to understand their needs and pain points.
• Collaborate with stakeholders to gather and analyze business requirements.
• Translate business requirements into technical specifications and solution designs.
• Identify opportunities to improve processes and streamline workflows using ServiceNow.
• Conduct impact analysis and risk assessment for proposed changes.

Platform Support

• Provide ongoing support and maintenance for the ServiceNow platform.
• Troubleshoot issues, investigate root causes, and implement solutions.
• Monitor platform performance and ensure high availability and reliability.
• Collaborate with cross‑functional teams to resolve technical issues and implement enhancements.

Qualifications

• Bachelor's degree or higher in Computer Science.
• 4+ years of experience.
• Preferred experience in one or more of the following: JavaScript, REST APIs, C#, ServiceNow, git, Azure DevOps.
• Proven experience as a ServiceNow Developer, Systems Analyst.
• Strong proficiency in ServiceNow platform development, including Scripting, Workflows, UI Policies, and Integrations.
• Experience with ServiceNow modules such as Incident Management, Change Management, and CMDB.
• Solid understanding of ITIL processes and best practices.
• Excellent analytical and problem‑solving skills.
• Excellent computer skills.
• Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
• Ability to work independently and collaboratively in a fast‑paced environment.
• ServiceNow certification(s) preferred.