ServiceNow Platform Architect - Hybrid, ITSM/CMDB Expert

Zenfreed, LLC

Lansing (MI)

Hybrid

USD 120,000 - 160,000

Full time

3 days ago

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Benefits offered by this job

Hybrid work schedule

Medical coverage

Dental coverage

Vision coverage

Job summary

Zenfreed, LLC is seeking an experienced ServiceNow Platform Solutions Architect to guide the design, governance, and strategic direction of the ServiceNow platform. You will support DTMB OCTO initiatives, focusing on CMDB and foundational services for IT solutions.

Responsibilities include leading solution design, governance, and integrations with enterprise systems, while ensuring security, compliance, and performance. A strong customer-facing and collaborative mindset is essential.

Qualifications

5+ years of ServiceNow platform experience.
Experience architecting and implementing enterprise ServiceNow solutions.
Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
Excellent communication, leadership, and problem-solving skills.
ServiceNow CSA certification.
Bachelor’s degree in Information Technology, Computer Science, or related field.

Responsibilities

Architect ServiceNow platform solutions aligned with DTMB strategic goals.
Lead technical solution design, platform governance, and best practices.
Design and support integrations with enterprise applications and services.
Provide technical support to developers, system administrators, and project teams.
Support platform upgrades, performance optimization, and roadmap planning.
Ensure solutions meet security, compliance, and operational requirements.
Collaborate with stakeholders to translate business needs into technical solutions.