ServiceNow Solutions Architect - Enterprise Service Platform

WhiteCap Search; New Jersey; On-site; USD 140,000 - 180,000; Full time

Job summary

Pandologic in Bridgewater, NJ seeks a Service Applications, Solution Architect to lead the ServiceNow platform as the enterprise foundation, guiding ITSM, ITOM and ITAM initiatives and building a Center of Excellence for platform governance.

You will partner with stakeholders, manage demand and roadmaps, ensure regulatory compliance (21 CFR Part 11, SOX, GxP) and drive cross‑functional delivery across IT and business units in a federated model.

Qualifications

• 7+ years leading a ServiceNow platform or development team with hands-on ITSM/ITOM/ITAM experience.
• 10+ years in IT applications with cross-functional collaboration across business units.
• 3+ years of direct people management including hiring and developing talent.

Responsibilities

• Partner with stakeholders to understand needs and develop roadmaps.
• Own and evolve the ServiceNow platform as the enterprise foundation.
• Manage demand, prioritize work, and oversee vendor management.
• Define architectures, standards, integration patterns, and upgrade strategies.
• Lead a Center of Excellence for ServiceNow, including training and governance.
• Ensure audit readiness and regulatory compliance (21 CFR Part 11, SOX, GxP).

Skills

ServiceNow

ITSM

ITOM

ITAM

Stakeholder management

Job description

Pandologic in Bridgewater, NJ seeks a Service Applications, Solution Architect to lead the ServiceNow platform as the enterprise foundation, guiding ITSM, ITOM and ITAM initiatives and building a Center of Excellence for platform governance.

You will partner with stakeholders, manage demand and roadmaps, ensure regulatory compliance (21 CFR Part 11, SOX, GxP) and drive cross‑functional delivery across IT and business units in a federated model.