ServiceNow Platform Administrator

Revolution Technologies; Scottsdale (AZ); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading technology services firm is seeking a ServiceNow Platform Administrator responsible for system health and security. The role involves managing upgrades, maintaining system properties, and ensuring compliance with federal standards. Candidates must have experience in ServiceNow, ideally with air-gapped networks, and possess a relevant degree. The position allows for a hybrid work option, enabling flexibility between on-site and remote work.

Qualifications

• 5+ years of ServiceNow platform administration experience.
• Active security clearance preferred.
• Experience with air-gapped or classified networks is strongly preferred.

Responsibilities

• Manage platform upgrades and patch deployments following strict change control procedures.
• Configure and maintain system properties, email, integrations, and platform security settings.
• Implement and enforce access controls compliant with security policies.

Skills

ServiceNow Certified System Administrator (CSA)

ServiceNow platform administration experience

Understanding of ITIL processes

Education

Bachelor’s degree in Systems Engineering or related field

Master's degree in relevant field

Job description

Do you have OR are you eligible for a DOD Secret Clearance?

Do you live in OR able to relocate to Scottsdale AZ?

Duration: 12 months to start

Location: Hybrid in Scottsdale, AZ (can consider Huntsville, AL and DC areas as well)

Citizenship: Requires a US Citizen

Job Description

The ServiceNow Platform Administrator serves as the technical lead responsible for the health, performance, and operational integrity the ServiceNow instance. This role requires deep expertise in ServiceNow architecture, system administration, and security protocols specific to air-gapped networks.

Key Responsibilities

• Manage platform upgrades and patch deployments following strict change control procedures
• Configure and maintain system properties, email, integrations, scheduled jobs, and platform security settings
• Implement and enforce access controls, user roles, and authentication mechanisms compliant with security policies
• Monitor system performance, capacity, and availability metrics; proactively address bottlenecks and issues
• Develop and maintain platform documentation, runbooks, and standard operating procedures
• Lead incident response for platform-level issues and participate in change advisory board (CAB) processes
• Provide technical guidance and training to other team members and end users
• Maintain compliance with federal security standards including NIST, FedRAMP, or DoD requirements as applicable

Knowledge, Skills & Abilities

• ServiceNow Certified System Administrator (CSA) required
• 5+ years ServiceNow platform administration experience
• Experience with air-gapped or classified networks strongly preferred
• Active security clearance
• Strong understanding of ITIL processes and IT service management principles

Education and Experience

• Requires a Bachelor’s degree in Systems Engineering, or a related Science, Engineering, Technology or Mathematics field AND 5+ years of job-related experience
• OR a Master's degree plus 3 years of job-related experience.
• Agile experience preferred.

Workplace Options

This position can be hybrid with a minimum of three days in the office or on-site full time.