ServiceNow Platform Admin & ITSM Specialist

ASM Research, An Accenture Federal Services Company; Washington (District of Columbia); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Platform Administrator to manage and optimize the ServiceNow environment in Washington, DC. Core duties include upgrades, user provisioning, reporting, and access control management to align with organizational needs.

The candidate should have 4–6 years of IT experience, a Bachelor’s degree in IT/CS or related field, and a CSA certification.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or related field or equivalent experience.
• 4–6 years of IT, systems administration or related experience.
• ServiceNow CSA certification required; other certifications optional.

Responsibilities

• Tier 1 support of ServiceNow Incidents and troubleshooting.
• Collaborate with stakeholders to address system problems.
• Back up for responding to user requests for system needs and upgrades; handle complex requests.
• Troubleshoot complex problems with minimal supervision.
• Troubleshoot integration issues (APIs, service accounts, Certs).
• Manage dashboards and reports to provide platform usage and performance insights.
• Support data-driven decision making.

Skills

ServiceNow

CSA Certification

ITSM

JavaScript

HTML

CSS

Analytical skills

Stakeholder communication

System administration

Education

Bachelor’s Degree in IT/CS

Tools

HIWAVE management

ServiceNow development

Job description

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Platform Administrator to manage and optimize the ServiceNow environment in Washington, DC. Core duties include upgrades, user provisioning, reporting, and access control management to align with organizational needs.

The candidate should have 4–6 years of IT experience, a Bachelor’s degree in IT/CS or related field, and a CSA certification.