ServiceNow L2/L3 Developer

TriluxTech; United States; Teletrabalho; USD 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

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Resumo da oferta

TriluxTech is seeking a hands-on ServiceNow L2/L3 Developer with 4–6 years of experience in development, configuration, and platform maintenance. The role emphasizes ITSM, HRSD exposure, upgrades, and strong troubleshooting across modules, with focus on Service Portal and Employee Center.

The ideal candidate will design scalable solutions, manage integrations, and ensure platform stability, delivering high-quality service within agreed SLAs.

Qualificações

• 4–6 years of hands-on ServiceNow development and configuration experience.
• Strong and demonstrable experience in ServiceNow ITSM.
• Hands-on experience with ServiceNow platform upgrades, including regression testing and skipped record remediation.
• Practical experience with both Service Portal and Employee Center.
• Experience in HRSD or at least one additional ServiceNow module, such as ITOM, CSM, or ITAM.

Responsabilidades

• Develop, configure, and enhance ServiceNow applications, modules, workflows, catalog items, forms, and automation solutions.
• Work on Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Develop reusable, scalable solutions following ServiceNow best practices.
• Handle incidents, service requests, defects, and enhancements in line with business SLAs.
• Demonstrate strong hands-on experience with ServiceNow ITSM.
• Review and remediate skipped records during upgrades.
• Support clone activities and manage environment alignment.
• Develop, configure, and enhance Service Portal and Employee Center experiences.
• Develop and maintain REST and SOAP integrations.
• Work with CMDB, Discovery, and related automation initiatives.
• Investigate and resolve complex technical issues involving scripts, workflows, integrations, and UI configurations.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Support platform incidents and escalations while ensuring timely resolution.
• Maintain technical documentation and follow established support processes.
• Communicate progress, risks, and issue status clearly.
• Ensure quality delivery and adherence to development standards and SLAs.

Conhecimentos

ServiceNow Development

Configuration

Troubleshooting

ITSM

HRSD

Service Portal

Employee Center

REST Integrations

SOAP Integrations

CMDB

Discovery

Flow Designer

Business Rules

Script Includes

Client Scripts

UI Policies

Ferramentas

IntegrationHub

Discovery

CMDB

Descrição da oferta de emprego

We are looking for a hands-on ServiceNow L2/L3 Developer with 4–6 years of experience in ServiceNow development, configuration, troubleshooting, and platform maintenance. The ideal candidate must have strong ITSM experience, hands-on exposure to ServiceNow upgrades, Service Portal, and Employee Center, along with experience in HRSD or at least one other ServiceNow module.

The role involves developing and enhancing ServiceNow applications, resolving L2/L3 technical issues, supporting platform upgrades, managing integrations, and improving platform stability and user experience.

Key Responsibilities

1. ServiceNow Development & Configuration

Develop, configure, and enhance ServiceNow applications, modules, workflows, catalog items, forms, and automation solutions.

Work on Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.

Develop reusable, scalable solutions following ServiceNow best practices.

Handle incidents, service requests, defects, and enhancements in line with business SLAs.

2. ITSM & Module Experience

Demonstrate strong hands-on experience with ServiceNow ITSM.

Have working experience in HRSD or at least one additional ServiceNow module, such as ITOM, CSM, ITAM, or another relevant module.

Support configuration, customization, and troubleshooting across the relevant modules.

Participate in ServiceNow platform upgrades, patching, regression testing, and post-upgrade stabilization.

Review and remediate skipped records during upgrades.

Support clone activities and manage development, test, and production environment alignment.

Troubleshoot upgrade-related issues and ensure platform stability.

4. Service Portal & Employee Center

Develop, configure, and enhance Service Portal and Employee Center experiences.

Work on portal widgets, UI configurations, forms, and CSS customizations.

Improve the employee experience through user-friendly and responsive portal solutions.

Support catalog items and employee self-service functionality.

5. Integrations & Automation

Develop and maintain REST and SOAP integrations.

Support integrations with external systems and Service Graph Connectors.

Work with CMDB, Discovery, and related automation initiatives where applicable.

Identify opportunities to automate manual processes and improve operational efficiency.

6. L2/L3 Support & Troubleshooting

Investigate and resolve complex technical issues involving scripts, workflows, integrations, and UI configurations.

Perform root cause analysis and implement permanent fixes for recurring issues.

Support platform incidents and escalations while ensuring timely resolution.

Maintain technical documentation and follow established support processes.

Work with architects, administrators, business stakeholders, and cross-functional teams to understand requirements.

Provide technical recommendations and deliver solutions aligned with business needs.

Communicate progress, risks, and issue status clearly.

Ensure quality delivery and adherence to development standards and SLAs.

Required Qualifications

Experience

4–6 years of hands-on ServiceNow development and configuration experience.

Strong and demonstrable experience in ServiceNow ITSM.

Hands-on experience with ServiceNow platform upgrades, including regression testing and skipped record remediation.

Practical experience with both Service Portal and Employee Center.

Experience in HRSD or at least one additional ServiceNow module, such as ITOM, CSM, or ITAM.

Technical Skills

Experience with Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.

Hands-on experience with REST/SOAP integrations.

Understanding of ServiceNow platform administration, troubleshooting, and maintenance.

Knowledge of CMDB, Discovery, and IntegrationHub is an advantage.

Certifications

ServiceNow Certified System Administrator (CSA) preferred.

Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) is an added advantage.

Preferred Skills

Exposure to ServiceNow Now Assist, AI Control Tower, or AI-driven workflows.

Experience with Service Mapping or Service Graph Connectors.

Familiarity with ITIL processes and enterprise ServiceNow implementations.

Core Competencies

Strong analytical, troubleshooting, and problem-solving skills.

Good communication and stakeholder management abilities.

Ownership mindset with the ability to manage technical issues independently.

Ability to work effectively in a fast-paced enterprise environment.