ServiceNow ITSM Transformation Manager — Remote/Hybrid

EY; Hartford (CT); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

EY is seeking a ServiceNow Transformation Manager to lead ServiceNow ITSM initiatives, manage cross‑functional delivery teams, and grow client relationships across a globally connected network.

You will evaluate business requirements, translate them into technical specs, and collaborate with teams to design and deliver architecture solutions. This role requires travel to meet client needs and a strong consulting background.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) required.
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver's license valid in the U.S.
• Ability to travel to meet client needs.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills

Executive communication

Team leadership

Client relationship building

Problem solving

Organizational skills

Travel readiness

Education

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar

Tools

ServiceNow ITSM

Job description

EY is seeking a ServiceNow Transformation Manager to lead ServiceNow ITSM initiatives, manage cross‑functional delivery teams, and grow client relationships across a globally connected network.

You will evaluate business requirements, translate them into technical specs, and collaborate with teams to design and deliver architecture solutions. This role requires travel to meet client needs and a strong consulting background.