ServiceNow ITSM Transformation Manager – Open Location

EY; Sacramento (CA); Hybrid; USD 171,000 - 297,000; Full time

Job summary

EY seeks a ServiceNow Consulting Manager to lead transformation teams, drive client engagements, and translate business requirements into technical solutions. The role emphasizes strategic leadership, stakeholder management, and delivering complex ITSM initiatives with cross-functional teams.

You will engage with business stakeholders, guide architecture design, and oversee both planning and execution across multiple client projects, with opportunities to advance consulting and leadership

Qualifications

• Bachelor's degree in a relevant field
• Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience
• ServiceNow CSA or CAD certification
• Minimum of 1 of the following ServiceNow certifications: IT Service Management
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, dependability, organization
• Experience leading teams and supervising others
• Driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions
• Track deliverable completion and project status, ensuring alignment with performance objectives
• Actively participate in client working sessions, leading workstreams from planning through execution and closure

Education

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar

Job description

EY seeks a ServiceNow Consulting Manager to lead transformation teams, drive client engagements, and translate business requirements into technical solutions. The role emphasizes strategic leadership, stakeholder management, and delivering complex ITSM initiatives with cross-functional teams.

You will engage with business stakeholders, guide architecture design, and oversee both planning and execution across multiple client projects, with opportunities to advance consulting and leadership