ServiceNow ITSM Transformation Manager – Open Location

EY; Houston (TX); Hybrid; USD 143,000 - 262,000; Full time

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams, evaluate business requirements, and translate them into technical solutions. You will drive architecture discussions, client relationships, and cross‑functional delivery in a dynamic, travel‑heavy role.

You will mentor a multidisciplinary team, manage multi‑phase ITSM projects, and contribute to pre‑sales activities while leveraging EY’s global capabilities in a flexible, hybrid environment.

Qualifications

• Bachelor's degree in a relevant field.
• 4–6 years ServiceNow ITSM project experience.
• CSA or CAD certification.
• One of the listed ServiceNow certifications (ITSM).
• 5+ years of Big 4 or equivalent consulting experience.
• Driver’s license valid in the U.S. and ability to travel to meet client needs.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverables and project status, aligning with objectives.
• Lead client workshops and drive planning, execution and closure.

Skills

Leadership

Stakeholder management

Executive communication

Agile & waterfall delivery

Travel readiness

Education

Bachelor's degree in Computer Science/IS/Engineering

ServiceNow CSA or CAD

IT Service Management Certification (ITSM)

CMA/CTA (preferred)

5+ years Big 4 consulting

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams, evaluate business requirements, and translate them into technical solutions. You will drive architecture discussions, client relationships, and cross‑functional delivery in a dynamic, travel‑heavy role.

You will mentor a multidisciplinary team, manage multi‑phase ITSM projects, and contribute to pre‑sales activities while leveraging EY’s global capabilities in a flexible, hybrid environment.