Lead ServiceNow ITSM Transformation Manager – Open Location

EY; Secaucus (NJ); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Flexible vacation policy

Medical and dental coverage

Job summary

EY is seeking a ServiceNow ITSM Consulting Manager to lead transformation teams, evaluate business models, and translate requirements into scalable technical solutions. You will interact with stakeholders, manage delivery of complex initiatives, and develop client relationships in a fast-changing digital environment.

The role emphasizes mentoring a multi-disciplinary team, leveraging AI capabilities, and participating in pre-sales activities.

Qualifications

• Bachelor's degree in a related field.
• Typically 4–6 years of ServiceNow ITSM project experience.
• ServiceNow CSA or CAD cert.
• At least one of: Implementations for IT Service Management.
• 5+ years of Big 4 or equivalent consulting experience.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverables and project status, aligning with objectives.
• Lead client sessions, planning through execution and closure.

Skills

ServiceNow ITSM

Team leadership

Client relationships

AI capabilities

Waterfall & Agile

Pre-sales support

Mentoring

Education

Bachelor's degree

Tools

ServiceNow CMA/CTA

Now Assist/AI capabilities

Job description

EY is seeking a ServiceNow ITSM Consulting Manager to lead transformation teams, evaluate business models, and translate requirements into scalable technical solutions. You will interact with stakeholders, manage delivery of complex initiatives, and develop client relationships in a fast-changing digital environment.

The role emphasizes mentoring a multi-disciplinary team, leveraging AI capabilities, and participating in pre-sales activities.